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SalaryIT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New!
Salary: 36,000 + Excellent Package
A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team.
Key Role Responsibilities:
- Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
- Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
- Record all known errors in the Known Errors database
- Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration
- Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations
- Lead Problem Management investigations with technical subject matter expert
- Deliver results of the problem investigation to stakeholders
- Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
Ideal candidate experience:
- Some IT Support or Service Desk Experience
- Experience in Problem Coordination advantageous
- Must be able to work independently on complex projects
- Professionally skilled in verbal and written communication skills
- Knowledge in ITIL Service Operations with focus on Problem Management advantageous
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
