Itsm - It Service Management, Gbp75K, Largely Remote

Role: IT Service Management

Location: Midlands/NW

Remote/Hybrid: Largely remote, with some office time to manage the team and meet stakeholders

Salary: Up to GBP75k

Fantastic IT Service Management role within a leading professional services firm that has a great company culture and is continuing to expand. You will be focused on driving improvement projects within ServiceNow and across the Service Desks, being the primary face of IT Service Delivery. Positively, you will engage with C-Suite and a breadth of stakeholders across the business. Further, you will lead two teams to drive continuous improvement.

The role focuses on three core areas:

Requirements:

• ITSM experience
• Understanding of hardware, software, supply chain dynamics, and Service Now
• Ability to closely manage cadence around ticket management and tracking/reporting
• Continuous improvement, ability to identify opportunities for enhancement and implementing practical solutions
• Automation and outsourcing of tasks
• Effective team leadership

Please Note: This role focuses on operational delivery and supply chain SLA adherence, rather than traditional IT category management.