Joint Chief Executive Officer (Operations)

This is an opportunity to play a key leadership role in an established and well-respected organisation. Rainbow Haven's mission is to provide a place of welcome, support and opportunity for refugees, asylum seekers and other vulnerable migrants. We are seeking a Joint CEO (Operations) who is passionate about working with people living on the margins of, or excluded from, mainstream society, who shares our vision and ethos. As Joint CEO, you will be working with Joint CEO (Strategy and Finance). Your role will be to support a friendly, hard working and committed staff team in delivering a range of information, advice and wellbeing services. You will be responsible for ensuring our services are of high quality and that Rainbow Haven provides a safe and welcoming environment for everyone.

The key elements of the Joint CEO (Operations) role are:

• Service delivery and development Staff team management and development Organisational and operational oversight

Responsibilities include:

Oversee the delivery and development of the Rainbow Haven programme to ensure the delivery of high-quality responsive services.

• Develop and support awareness and understanding of the needs of refugees, asylum seekers and other vulnerable migrants within the organisation and with the TEMCA Trustee Board, partners and the wider community.
• Build on feedback from service users, volunteers, staff, trustees, the local community and partners to develop and maintain standards and a range of services and activities that meet service users’ needs, supporting their well-being and progression.
• Explore and oversee the development of new areas of service delivery in line with the strategic plan, funding opportunities and staff capacity.
• Working with the appropriate staff members, liaise with operational partners providing services at or for Rainbow Haven, to ensure effective working relationships that benefit service users.
• Provide written reports to the TEMCA Board that promote understanding of Rainbow Haven’s work and development, the staff and volunteer teams and service user needs; report on changing needs, new trends and issues arising from the work and the wider context in which the work takes place.

Manage, supervise and support the staff team and individual staff members.

• Ensure Rainbow Haven provides a supportive working environment in which staff and volunteer well-being is prioritised, for individuals and the whole team.
• Provide regular formal and informal support to individual staff members, ensuring they feel supported to do their work well, achieve their potential and are able to develop their skills and areas of responsibility through appropriate support, work reviews and training.
• Provide leadership and managerial support to the whole staff team through team meetings, development days, whole team training, and team building activities.
• Support those staff with responsibilities for overseeing work placements, volunteers and students to provide high quality supervision; promote and support further opportunities and experience for these team members.
• Take the lead on recruitment for paid placement roles and support the TEMCA Board with the recruitment and selection of new staff members.
• Ensure appropriate employment contracts are in place and that these and other HR policies reflect current good practice.

Monitoring and evaluation:

• Oversee accessible monitoring and evaluation systems and develop these to ensure data and additional information can be collected and provided in various formats as required.
• Review monitoring information to evaluate service delivery, service user trends and areas for development and build this into longer-term planning.
• Ensure monitoring and evaluation information is collated and made available to staff, trustees, funders and partners as required.

Oversee the organisational infrastructure to ensure Rainbow Haven maintains high standards of work practice and safety.

• Ensure compliance with Health and Safety, Safeguarding, Data Protection and all other operational and workplace policies, ensuring that all staff and volunteers receive appropriate training, are aware of, understand and follow the policies.
• Review Rainbow Haven policies, reporting to the TEMCA Board, to ensure operational policies are kept up to date and revised within the correct timeframe.
• Ensure all other legal and operational requirements are adhered to, including external and internal registrations, agreements and assessments.
• Maintain a good working relationship with the United Reform Church in its role as landlord, reporting maintenance issues, responding to their requests and addressing any concerns raised by them.

Other areas of work as required:

• Work flexibly with the Joint CEO (Strategy and Finance) to provide necessary cover, as required.
• Occasional other activities as required by the TEMCA Board.

Shared/joint responsibilities Joint CEO (Strategy and Funding) and Joint CEO (Operations):

• Values and vision In collaboration with the TEMCA Board of Trustees the two Joint CEOs are together responsible for the effective management of Rainbow
• Haven and the development and delivery of all its activities and functions.
• Specifically, the Joint CEOs are together responsible for ensuring that Rainbow Haven:
• Offers a place of welcome, support, opportunity and inclusion for refugees, asylum-seekers and other vulnerable migrants Is a place where all staff, volunteers, partners and supporters feel included, supported and valued.

Strategy and Governance:

• Together with the TEMCA Board of Trustees, develop and implement Rainbow Haven’s long-term strategic plans. Work with staff and volunteers to respond to changing needs and priorities, and plan and deliver new activities and services as appropriate.
• Provide regular reports to the TEMCA Board on all areas of Rainbow Haven’s work and development, ensuring the Board has accurate and timely information necessary for effective decision-making
• Act as accessible and knowledgeable link between the Board and the staff team.

Location: Based in Rainbow Haven, 113 Abbey Hey Lane, Manchester M18 8TJ, with flexibility for some home working as agreed with the Trustee Board and subject to the needs of the organisation.

Responsible to: TEMCA Trustee Board

Salary: £42,840 per annum FTE; this equates to £30,000 pro rata for a 3.5 day/24.5 hours per week appointment. We aim to review and increase salaries annually in line with inflation, subject to available resources.

Contract length: Permanent

Hours of work: 24.5 hours per week, including paid break time. These hours are to be worked over 4 days each week (usually Monday – Thursday), with exact days and hours determined by the preference of the appointed candidate and subject to the needs of the organisation, other staff and service delivery being met.

Some home working is possible but, given the nature of the role, it is expected that the CEO (Operations) will work at Rainbow Haven for the majority of their time.

Occasional off-site meetings may be required; occasional evening and weekend work may also be required, with time off in lieu for any excess hours worked.

Holidays: We offer generous holiday entitlements. In the first year of employment, entitlement is 25.5 days paid annual leave; this includes 8 days statutory holidays. In the second and subsequent years of employment, annual paid leave entitlement rises to 29 days (including 8 statutory holidays).

Other benefits: TEMCA operates a staff pension scheme with Aviva or will make a 5% contribution to an alternative pension scheme. During periods of sickness absence and depending on length of service, TEMCA will pay full salary.

Use of public transport is encouraged wherever possible, but where it is necessary to use private transport to carry out job duties, mileage will be reimbursed in line with current HMRC allowances. We strive to be a family- and carer-friendly organisation.