Junior Billing Specialist (Energy / Utilities)

Ref: 14633A

Role: Junior Billing Specialist (Energy / Utilities)

Location: Manchester - Hybrid

Salary: 24k -26k DOE

Benefits: 6% Company Pension, 30 days holding plus bank holidays, onsite parking, flexible working, opportunity to grow and progress

Summary:

Our client are the first commercialised Peer-to-Peer energy exchange in the UK which connect renewable generators to corporate and domestic consumers - delivering higher margins to generators, saving on energy bills and 100% tracible NetZero to their customers. They are looking for a Junior Billing Specialist to validate, process and deliver invoices for allocated customers within agreed SLAs delivering excellent customer service. Do you have at least 2 years in the energy sector, have an investigate mind, enjoy analysing data, customer focused? If this role sounds like you then why not apply today!

Key responsibilities:

• Create and Maintain customer accounts.
• Raising invoices and credit notes.
• Effectively resolve customer billing queries through various inbound channels.
• Working closely with internal stakeholders and customers to ensure the accurate recording of data within company databases.
• Working within SLA's to ensure a timely response to customers.

Skills and experience required:

• Experience in billing desirable
• Minimum of 2 years energy experience.
• Excellent attention to detail
• Proficiency in Excel.
• Strong customer services background.
• Good communication skills are essential and must be able to work with their own initiative.
• Able to adapt to using non-standard systems, standalone databases and bespoke packages.
• Role will particularly suit applicants with an analytical acumen.