AddressAre you ready to kickstart a fulfilling, long-term career as a Service Engineer? Look no further than Smiths Detection, where we're thrilled to offer you an incredible opportunity to grow and thrive in the field of engineering!
As a Service Engineer at Smiths Detection, you will play a crucial role in maintaining and troubleshooting Electrical and Mechanical systems, specifically focusing on Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS), and Explosive Trace Detection (ETD) equipment. You will be responsible for diagnosing and resolving technical issues, performing field repairs, and providing exceptional technical support.
This position offers a Monday to Friday work schedule.
Duties & Responsibilities
- Meeting daily service repair needs and driving customer satisfaction.
- Installing, repairing, and maintaining equipment in the field; providing customer training as required.
- Documenting all inspection, maintenance, repair work and submitting paperwork in a timely basis.
- Order, install, and return parts and managing repair parts cycle time.
- Reviewing all logs for open issues and preparing customer reports as necessary.
- Participating in Service sales opportunities and assisting with promoting and implementing revenue programs.
- Ensuring that tools and test equipment are properly maintained and calibrated.
- Assessing product/equipment performance based on field support data; recommending modifications or improvements.
- Seeking to provide technical support to customers and other service professionals as required.
- Establishing and maintaining close relationships with senior level Service Engineers and Product Managers in order to support the needs of the customer.
- Travel, overtime, and work hours other than Monday-Friday may be required. Our Services Engineers provide out of hours support where required, based on our ‘on-call’ rota.
- Comply with and ensure department compliance with Company health, safety, and environmental policies.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
- Located within 1 hour driving from Heathrow airport is essential.
- Eligibility to acquire an airport security pass is a key prerequisite for this role (This means Clear Criminal Record, 5 years residency in the UK, Valid right to work in the UK, …)
- Technical certificate/diploma or university degree in Electromechanical or Electronic Engineering or equivalent education.
- Experience in troubleshooting, field repair, or technical support activities centered on Electrical and Mechanical systems and equipment.
- Comfortable using MS Office Suite and an aptitude for learning specialized software programs.
- Excellent communication and problem-solving skills.
- A strong orientation for customer focus and teamwork.
- Willing and able to identify and support change and continuous improvement.
About Smiths
About Smiths Detection
