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SalaryDescription
We are now looking for a Billing & Contracts Administrator to join our Finance team in our Bridgwater office, alongside the small team recording & maintaining all customer contracts accurately. The team is currently divided into two and one team is responsible for Single Site Solutions and the other Groups. This covers ParentPay, Cypad, Schoolcomms and BlueRunner brands in the raising of invoices/credits and corresponding documents along with communicating with customers. The purpose of this role is to ensure all customers information is recorded and invoiced correctly to ensure forecasted revenue is accurate. You will be part of a busy team with monthly sales, renewals and ad hoc charges and will experience peak periods. During these times you will need to be able to work on your own initiative and as part of a unified team with flexibility to ensure the whole team successfully complete tasks within the specified timeframe.
The ParentPay Billing Team are split between two offices, one in Bridgwater and the other in Bude. The billing team are based in the finance office and also work closely with other departments within the business including Sales and Group Accountants. This role reports into a Team Leader and the whole team are overseen by the Sales Finance Manager.
Key Responsibilities
- Recording & maintaining customer contracts
- Invoicing new sales and renewals
- Creating all corresponding documentation
- Raising credits where applicable
- Dealing with customers via email, ticket or phone
- Additional invoicing for texts, paypoint cards, PSF and third-party charges
- Completing tasks to ensure month end deadlines are met
- Monitoring and updating information within HubSpot and ZenDesk
Skills, Knowledge and Expertise
- Educated to GCSE Level (or eqv) in English and Maths, Grade C or above.
- Strong Office skills e.g. Word and Excel
- Very good communication skills and social skills
- Willingness to undertake training and continuing professional development
- Good attention to detail
- Honesty and discretion
About ParentPay Group
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
