Junior Jewellery Sales Consultant

Contract type Permanent

Location London, UK

Salary £25,000

Job posted 12/07/2022

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

The Junior Jewellery Sales Consultant role is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Diamond and Gemstone Specialist or Jewellery Design Consultant position over the coming 1-2 years following development within the company.

The role will include assisting consultants with their emails and daily tasks to learn how to approach customers as well as how to use photoshop and illustrator in the optimum way. The Junior Consultant will help to keep the showrooms and samples organised and to the company standards. Over time, they will learn to see customers in person for aftercare services such as collections, resizes, and drop offs. Once they have developed a complete knowledge of the processes and show a full understanding of the customer experience, they will begin doing wedding ring consultations.

In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits.

As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team.

The role is a full-time role working 4 week days and one day over the weekend, most preferably Sunday- Thursday. Sunday 9.30am-6.30pm. Monday-Thursday 11am-8pm.

The role will be based at our London showroom located close to Bank & Monument stations.

Key Responsibilities

• Assisting consultants with their daily workload:
  
  • Emails
  • Creating quotes
  • Photoshop & Illustrator
  • Searching for diamonds & gemstones
• Keeping the showroom well organised
• Warmly welcoming customers to their consultation and offering them drinks.
• Learning how to ensure each customer becomes a brand ambassador
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player and understand why this is important
• You are an excellent verbal and written communicator
• You have a strong ability to relate to others, to show empathy with a genuine interest in others
• You are responsible, reliable and have a reassuring presence
• You are newly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment
• You are a strong multitasker who thrives in a fast-paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You are technology literate
• You have a passion for excellence and beauty
• Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Junior Sales Consultant”