AddressCompany Description
Supporting a UK-wide network of over 6,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.
Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.
Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.
At our core, we value diversity and inclusivity, creating an environment that empowers our team members to be their whole, authentic selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.
Are you ready to join us in our mission to supercharge UK business growth through the transformative power of technology enablement? Join us in fulfilling this mission and making a meaningful difference!
Job Description
- Department: Operations.
- Salary: £25,000-£30,000 D.O.E + Comprehensive benefits package
- Location: Hessle - (minimum 3 days a week in office)
Role Overview
The Junior SOC Analyst will review and respond to incidents that arise from our SIEM system and from other key security applications that we use. The role will triage and be the first line response to issues that arise from logs and alerts.
The Junior SOC Analyst will be part of the security team and report into the Security Blue Team Leader.
Responsibilities & Accountabilities
- Security, works on:
- Responding to cyber security alerts that arise from our SIEM and other security systems.
- Triages incidents and provides first line support.
- Escalates security incidents to the security engineers where appropriate.
- Works with the Security team to develop playbooks for incident response.
- Looks for ways to improve our cyber security position.
- Infrastructure, Network & Security:
- To work closely with the Support, Network and Security Teams to ensure efficient, collaborative working in both project work and business as usual activities.
- Development:
- Continually look for ways in which to improve the systems and services that the department provides.
- Work with knowledgebase and communications to ensure work instructions and processes are documented clearly and that all activities that may impact end users are communicated out effectively.
- General:
- Participate in 1:1 meetings and annual performance reviews.
- Participate in training and continuing development to meet both your professional and the business needs.
- Participates in departmental, internal and external meetings as required.
- Participates in project and development work as required.
- Ensure you stay informed as to any technological improvements and developments in infrastructure, share these with the team and build them into future plans.
- Ensure industry standard best practise is adhered to wherever possible.
Qualifications
- Previous experience in an IT Support or Security role
- Skills in responding to and resolving IT incidents.
- Experience of working with SIEM and EDR solutions.
Additional Information
At Giacom, we champion authenticity and individuality. Say goodbye to rigid dress codes and embrace the freedom to be yourself. Our work environment encourages and celebrates your unique qualities, providing a space where you can truly thrive.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
If our advert has sparked your interest in joining the Giacom team, and you're still contemplating whether it’s the perfect fit for you, please don't hesitate to get in touch. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with a simple connection, and we welcome the opportunity to connect with you.
And what about the Giacom benefits…?
Working with Giacom offers a multitude of perks designed with you in mind. From a generous 25 days of holidays, to a comprehensive pension plan, we've got you covered. And to make your celebrations extra special, you'll enjoy an additional day off around your birthday.
Your well-being and engagement matter to us, which is why we have a dedicated team committed to ensuring your satisfaction at work. We’re here to provide the support and empowerment you need, every step of the way.
Recognition is vital to us, and we believe in acknowledging your hard work and achievements. That's why we regularly organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.
Our Employee Assistance Programme will also help you to maintain your well-being, providing support when you need it most. Professional development opportunities are readily available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership to assist with your well-being.
So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of both personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.
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