Junior Systems Administrator

• Junior Systems Administrator
• Manchester - You will be expected to go into the office one day a week
• £27,582 - £33,293

Our Manchester based client is currently on the lookout for a Junior Systems Administratorwho will be responsible for the day-to-day administration and support of the Cornerstone talent management platform, while assisting with implementation and delivery of a programme of system enhancements and improvements. 

Main Responsibilities:

• Troubleshoot and resolve any reported incidents and action requests within service level targets to ensure a high level of customer service is provided
• Escalate tickets to third party support, if required, to ensure timely resolution
• Provide support and advice to the business and specialist teams with any system queries
• Carry out day-to-day administration and configuration of the Cornerstone system and assist in the resolution of technical problems as appropriate.
• Produce, continually improve, and maintain system documentation and ensure team processes and procedures are fully documented
• Work as part of a team, to deliver a programme of system improvements and enhancements in conjunction with the People Systems Product Manager and specialist teams
• Work as part of a team, to plan and participate in efforts to test and implement system updates and releases

The following skills and experience will be beneficial for the role:

• Minimum 12-18 months experience of working in an application support environment, troubleshooting, providing technical support, and escalating issues to third party support
• Experience of managing and implementing changes to production systems
• Excellent verbal and written communication skills to enable liaison with a wide range of people including colleagues and external stakeholders such as third party suppliers
• Excellent organisation skills, in particular the ability to work under pressure to tight deadlines
• Proven ability to follow Service Desk, Problem, Incident and Change control processes and procedures
• Experience of a variety of application systems. Cornerstone will be beneficial but not essential