Key Account Executive

PURPOSE OF ROLE:

To provide effective administrative support to the Group Head of Sales and wider sales team, being widely involved in a range of sales team functions and projects. Provide customer service support to the customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business. Assisting the Business Development Managers, supporting the development of regional growth plans.

KEY ACCOUNTABILITIES:

Sales and Administration

· Be responsible for the sales administration, working in conjunction with other members of the Sales team and Customer service team.

· Support with the quotations process, ensuring that quotations are priced and issued in a timely manner, meeting (and managing) customer expectations.

· To accurately record and input data into relevant IT systems, ensuring compliance with any relevant legislation.

· Provide excellent customer service, account management and reports, to a range of key customer accounts as the designated contact.

· Assist customers with their enquiries, solving and taking ownership of any issues or problems as they arise.

· Support with customer follow-ups, to improve conversion rates.

· Support with the co-ordination of tender packs and pricing proposals.

· Assist the Group Head of Sales, Business Development Managers,, Sales Co-ordinators and Area Sales team with activities and projects that are aimed at maximising customer loyalty and retention.

· Attend customer meetings where appropriate.

· Produce reports on a weekly / monthly basis as required

· Assist with marketing activities and projects as and when required, including the monitoring of Social Media accounts.

· Closing sales and customers.

· Have an excellent understanding of our products and services, and to be confident advising about them.

· Work in co-ordination with National Account Manager, Area Sales Managers and Business Development Managers to support strategic sales initiatives.

· Communicate new product / service developments or offerings, to prospective / existing customers

· Adhere to relevant GDPR legislation when working with customer data and information.

The top 5 things about you that are most important:

· Passionate about what you do, you have a keen eye for detail with an organised, methodical (yet flexible) approach to your work

· Enthusiastic, reliable and enjoy working hard to deliver high standards for customers and colleagues, you are a great communicator

· You love to generate and communicate ideas aimed at improving the efficiency, effectiveness and sustainability of the business

· Happy to work on your own, or as part of a team, using initiative and being able to multi-task as priorities flex and change

· Enjoy working with (and are comfortable with) IT systems

Qualifications & Experience:

Essential: A willingness to learn and develop

Organised and hardworking

An excellent communicator who puts the customer experience at the forefront of their thinking

Desirable: Experience in a customer service type role