Key Account Manager

***An exciting new KEY ACCOUNT MANAGER opportunity at DX!***

Up to £35k DOE + £7,200 Car Allowance + Bonus

We have a GREAT new position based in our Exeter Depot covering the area through to Plymouth and Westbury regions.  This is an ideal opportunity for someone who is looking to step up from telesales/office based position, Customer Service Management or someone looking to change to joining a winning team in the Freight industry

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Overall Purpose of Role

To ensure that the allotted major customer base exceeds revenue budget by:

• Ensuring retention and development of the allotted major customer base
• Working with senior reports to create added value in the customer experience
• Working with CS Managers/Supervisors within the allotted region to maximise retention levels and identify business development opportunities
• Building close and effective relationships with a network of contacts within the allotted major customers
• Developing a good working relationship with all DX departments

Main Responsibilities:

• Create a sustainable network of contacts and key individuals within their existing customers, while identifying suitable market growth
• Work with the respective Regional Director, Regional Sales Manager and General Manager to develop short, medium and long term strategies to deliver retention levels within the existing customer base
• Work with the Commercial Team to deliver effective tender responses to specific customer opportunities where necessary

• To manage customer relationships relevant to their region, by engaging in personal ownership of the largest customers with the support of the Regional Sales Manager/General Manager
• To effectively qualify all customers’ needs, understand those needs and sell against them appropriately
• To demonstrate strong knowledge of the DX product portfolio and all associated features and benefits and to tailor those benefits to the needs of the customer
• Track performance of accounts, opportunity and scope to build and maintain customer relations
• Submit accurate and timely reports

• Attend all regional team meetings and contribute on own individual performance and prepare for manager review meetings

Knowledge, Skills and Experience

• Extensive experience within either the industry or Retail, FMCG sector
• Excellent presentation and communication skills
• Problem solving abilities; able to facilitate discussions
• Able to travel within the Region and able to work with the minimum of supervision
• Microsoft skills i.e. Excel, Word, Email, Access & PowerPoint

Measures:

• Achievement of revenue and P&L budgets within their respective region
• Revenue growth within their personal customer base
• Retention of all customers within their customer base
• Profile Reviews all up to date within their personal customer base
• Overdue debt within their own customer base is managed within agreed “threshold” limits

Personal Specifications:

• Results driven, self-confident individual with an ability to empathise with customers at all levels
• Able to work both alone and as part of a team
• Consistent drive and energy, positive attitude
• Flexible and dynamic work ethic