Key Account Manager

About the role

Key Account Manager - Marketplace

Permanent Full Time

From £65,000 + Car Allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday

Home Based with 1-2 days a month in Southampton, Store Support Office. Plus optional working from Kingfisher’s London Paddington Office as required.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our websites, our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Key Account Manager and you’ll be a big part of this.

The Key Account Manager position sits within the B&Q Marketplace function. Launched in March 2022, we’ve already added over 500,000 products from third party sellers to B&Q’s diy.com ecommerce channel and app, nearly tripled the products available, and rocket boosted our sales. For people who love a challenge, this is the place to be. It's a culture where ideas fly, where you'll develop fast, where you'll be encouraged to step out of your lane.

Key responsibilities

As a Key Account Manager work with your merchants to drive profitable growth on B&Q Marketplace. Support them by identifying and delivering sales opportunities at the right time and with the right tools at every stage on their growth journey on B&Q. These growth drivers will include, securing the best merchant assortment, encouraging merchants to enhance content quality, increasing product visibility with promotions, and providing insight back to your merchants to support future growth. Cultivate long term merchant relationships that accelerate their engagement and investment, eventually making B&Q their first-choice marketplace.

In addition to your account management responsibilities, you will also lead the development and deployment of one or more Merchant Growth Tools. Once live, these tools are used by all our Account Managers to enhance merchant performance. As a subject matter expert, you will guide the internal business teams towards the same goal and ensure that these tools deliver their ambitions and are flawlessly deployed. You will also support your Category Development Manager by providing strategic planning for select marketplace subcategories.

Required skills & experience

To be successful in this role you will have:

• Proven experience delivering in a marketplace environment, e-commerce trading, digital platform or similar.
• In depth knowledge of e-commerce sales drivers.
• Previous experience in a scale up business is a plus.

Skillset

• Excellent merchant management and problem-solving skills with clear logical thinking.
• Professional experience negotiating with sellers/suppliers and influencing internal and external stakeholders.
• Able to deliver change and drive success against target.
• Strong business judgment backed by analytical mindset and comfortable generating and evaluating various forecasts, metrics, and analyses.
• Experience growing online sales, marketing, activating categories and driving traffic via merchandising/content.
• Extremely self-motivated and proactive with constant can-do attitude.
• Persuasive written, verbal communication, and presentation skills with ability to present up to Director level.
• Above all, you should possess a passion for e-commerce, and an ability to thrive in a fast-paced and rapidly evolving environment.

Key Decision Rights:

• Individual strategy & direction for approximately 35 Key Accounts (our largest merchants).
• Ownership for creating, delivering, and enhancing 1-2 Merchant Growth Tools in the deployment roadmap.
• Directing and driving subcategory strategy in 1-2 key areas for 3rd party products/range.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.