Key Account Manager HIV – South East – ViiV Healthcare

Location: Field Based

‘We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.’

Job Purpose

The HIV Treatment Key Account Manager is a critical role for ViiV UK specifically responsible for leading the strategic approach across key target accounts to deliver uptake of our promoted medicines. Working closely with the cross functional Territory and Brand Team, they will have several core elements to their role, outlined below.

Accountable for generating appropriate use of ViiV licensed assets in hospitals/centres by providing Health Care Professionals (HCPs) with highly credible and engaging interactions on our promoted medicines.

Accountable for the development and maintenance of strategic account plans to support the appropriate use of our medicines, working with other field colleagues in line with ways of working guidelines.

Act as the focal point of contact within the accounts overall, introducing other cross functional team members to the local clinical and payer customers as appropriate (e.g.: Medical off label reactive requests) and ensuring overall ViiV coordination for a seamless customer experience.

Key Responsibilities

• Acting as HIV Treatment Key Account Manager (for a specific medicine/s) for ViiV UK.

• Utilising business acumen to analyse insights, sales data and market research and set strategic direction in accounts.

• Monitoring performance through structured review and course correct account strategy accordingly.

• Taking the guidance from Brand specific National action plans and campaigns to develop a clear and comprehensive territory account management plan with mapping of target HCPs, detailed objectives and KPI measures of success.

• Delivering omnichannel approach to implement plans across face-to-face, digital, and multimedia touchpoints.

• Delivering against broad scope of performance objectives, KPI’s and account plans with an agreed budget.

• Commercially focused sales conversations, to include clinical and access, delivered in a highly qualified and engaging manner using clinical and access materials provided. Customers to include Professors, Consultants, Clinical Nurse Specialists and Pharmacists.

• Achieving market access to enable Hospital/centre usage.

• Work closely with all internal stakeholders as part of the Key Account management process to ensure a seamless customer interface - to include multiskilled team colleagues and Key Account Managers responsible for other ViiV products working in the same accounts.

• Developing advocacy at a local level and mobilizing HCP’s. Working closely with the External Expert Engagement Manager to support the national advocacy plan.

• Leading coordination of cross functional omnichannel activities (F2F supported by digital basics and multiple touchpoints e.g. emails, P2P) in the hospital/centre.

• Support the implementation of pilot projects and the cascade of best practice.

• Operating and delivering commercial objectives in line with ViiV values and compliance framework.

• Provide Budget Impact Modelling, Value Story and Value Proposition for core in-market products.

• Proactively address any queries and issues around implementation of products and service provision/ capabilities of treatment centres.

• Gather insights on barriers to access, system issues and needs to support future service provision by ViiV.

Why You?

Basic Qualifications

• Degree in life science or similar OR equivalent experience

• Proven ability to interact with customers

• Excellence in brand selling to specialist and secondary care centres

• Ability to employ a Key Account management approach to working in hospitals/centres

• Ability to influence NHS customers

• High level of interpersonal skills

• Ability to project manage

• Demonstration of excellent NHS knowledge and understanding

• Ability to work in a complex environment

• Excellent communication and presentation skills

• Demonstrated commercial acumen

• Ability to adapt and maintain skills in a rapidly changing environment

Preferred Qualifications

• HIV experience desirable

• Ability to work cross functionally

• ABPI qualified

Why ViiV?

ViiV Healthcare is a global specialty HIV company, the only company that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to leave no person living with HIV behind. We do this by being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We will push through every challenge until HIV/AIDS is eradicated.

ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV pandemic.

We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.

While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

ViiV Healthcare is a company 100% focused on HIV that is majority owned by GSK, a global biopharma organization. As an employee of ViiV, you are part of a team united by a clear mission to leave no person living with HIV behind. Additionally, through our shareholder relationship with GSK, you have access to a range of shared benefits and career development opportunities.

Job Application Close Date: 29th of February COB

Please take a copy of the Job Description, as this will not be available post closure of the advert.

#LI-GSK

#LI-ViiV

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 39 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.

We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.

Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a diverse team and a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

ViiV is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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