Key Account Support Manager

Our client, a national commercial cleaning & facilities management company, has an exciting opportunity for an Assistant Key Account Manager to join their team!

The Role

Responsible to and closely supporting the Head of Key Accounts to ensure continued excellent customer service delivery.

This is an exciting national role due to continued business growth. This role will require travel around the UK and occasional nights away from home.

Responsibilities:

• Act as a point of escalation for the cleaning and management team by supporting with wellbeing meetings and acting as escalation point for HR issues.
• Supporting with TUPE consultations for mobilisations of new contracts.
• Build strong relationships with stakeholders and clients at various levels.
• Support the Head of Key Accounts by chairing or being part of fortnightly and monthly meetings with the operational teams.
• Support with operational challenges, working with the team on a daily basis on matters such as: recruitment, absenteeism, complaints, H&S, HR. This includes site visits, Teams calls and phone calls.
• Regular meetings with the finance team to ensure invoices are submitted correctly and support to resolve any challenges.
• Working with the operations team to ensure all contracts work within the set budgets and KPI’s.
• Coordinating the operational management team, including regular meetings with all managers, ensuring all audits are completed on time and KPIs are met.
• Reports - creating monthly, quarterly and annual reports along with all their content.
• New proposals and restructures - solution new proposals and ensure they are fit for purpose.

Benefits:

• iPhone, tablet and laptop
• Company car plus fuel card
• 20 days holiday (plus bank holidays)
• Nest pension, with 3% employer contribution
• Company Car