Key Accounts Administrator

Key Accounts / Sales Administrator

Manchester

£23,000 - £27,000 plus benefits

Do you want to join a stable business based in Manchester who can offer career development? Our client supplies the UK retailers with FMCG products and due to continued growth they now have an excellent opportunity for a Sales Administrator to join their team. The successful candidate will be offered a competitive salary and flexible start and finish times.

Job Purpose: To manage Sales Orders across all Categories, ensuring that all customer orders are processed efficiently, despatched in a timely and cost-effective manner in line with Customer and Business requirements. Ensuring a professional and timely response to all customer queries and requests, use of correct documentation and delivering customer satisfaction.

As Sales Administrator your duties will include:

• Accurately process sales orders and pro forma invoices, taking responsibility for the end-to-end process, communicating progress to the customer appropriately and in a timely manner
• Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
• Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
• Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams
• To complete New Line Forms
• Arrange bookings and deliveries involving regular communication with Warehouse and Transport teams
• Preparing ad-hoc sales reports for customers/buyers
• Claims investigation and credit / returns administration in line with Company Policies
• To manage projects directly for the Sales Admin Manager to improve processes
• Dealing efficiently and effectively with ad hoc customer service calls
• Keeping procedure and processes up to date
• Maintain accuracy of data within ERP Sales Order System
• Liaise with Credit Control to ensure orders are correctly processed according to credit status
• Liaising with Inventory Controllers to manage stock availability, item replacement and substitutions.
• Manage EDI and customer portal processes
• Price list and promotions maintenance
• Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
• Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc), liaising and communicating with customers and all parties
• Produce appropriate management reports and KPI's as required
• Provide support to other team members as and when required
• Provide support and absence cover for other departments if required

The successful candidate for this role must be previously experienced within a similar role. You will demonstrate a good understanding and experience of using an in-house IT system and will be knowledgeable in the workings of a sales administration team.

You will be passionate and accomplished with regards to customer focus and will be confident in all administrational tasks.

This role will suit an experienced and highly organised Sales Administrator with a proven track record of managing large retail accounts. Experience with advanced Excel (V-lookups particularly) and Navision (advantageous) will be a distinct advantage.

Apply online or for more information please contact one of our specialist consultants quoting reference number: NJR14460