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SalaryJOB DESCRIPTION
Salary: Base pay is £13.46** per hour plus an additional £1 per hour when working weekends
**Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.
Shifts available:
- Saturday 8am to 3.45pm, Sunday 8am to 4pm, Monday to Wednesday 11am to 7pm (36 hours per week)
- Monday, Tuesday 6am to 2pm, Wednesday 6am to 1.45pm, Thursday, Friday 6am to 2pm (36 hours per week)
- Monday to Friday 9am to 5pm (36 hours per week)
- Sunday to Tuesday 8am to 4pm, Wednesday 8am to 3.45pm & Thursday 8am to 4pm (36 hours per week)
- Monday, Tuesday 7am to 3pm, Wednesday 7am to 2.45pm, Thursday, Friday 7am to 3pm (36 hours per week)
Training: Monday 17 June to Friday 28 June 2024, Monday to Friday 8am to 4pm (based at Enderby, Leicester)
Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).
Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our brand new site in Leicester's Radar Road sets the stage for your journey with NEXT Online. Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub. Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.
Our International department currently trades in 130 countries worldwide with growing teams across our contact centres in Leicester, London, Manchester, Poland and Pune.
International Language Advisors play a vital and rewarding role in providing exceptional service to our customers all over the world whenever they need us.
What you’ll be doing:
As an International Language Advisor, you will provide exceptional services to our customers through inbound and outbound calls, emails and chats whilst navigating through our computer systems.
You will use your excellent customer skills to build confidence with our customers and truly listen to their needs.
Using your keen eye for detail and your problem solving mindset, you’ll communicate the best course of action to leave our customer queries fully answered and resolved.
What we’re looking for:
With previous experience in customer service, ideally within a call centre or customer facing environment, you’ll be a team player with excellent communication skills with the ability to communicate in a confident, clear and friendly manner, working in a fast paced environment.
You will be fluent in English and German spoken and written and have good literacy and numeracy skills.
You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining positive and resilient.
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
ABOUT US
You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
ABOUT SOME OF OUR BENEFITS
- 25% off a huge selection of Next Lipsy & Victoria's Secret products
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
- Access a 24/7 digital GP and other free health and wellbeing services
- Sharesave scheme
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2442 / 0333 777 8166 and leave a voicemail
