Lead Administrator

Lead Administrator / Customer Tech Support

Salary: £23,000 - £27,000 D.O.E

Location: Brough

Grafton Recruitment are delighted to be working on behalf of a reputable business who are seeking a Lead Administrator to join their team, based in Brough, to provide effective administration and customer support to clients.

The Role:

• Maintaining the accuracy of the organisation's CRM with regards to customer contact details and invoicing preferences
• Responding to customer queries from clients and local authorities via the online ticketing system, calls and emails.
• Inputting data to maintain the company's product software when needed
• Opening post and answering/forwarding as needed
• Answering inbound calls and recording/forwarding as needed
• Filing and office administration as needed
• Calculating amounts to be invoiced and interrogating historic invoicing for errors and omissions, credit control
• Preparing agreement and invoices using Xero
• Amend proposals using design software (training provided)
• Testing software changes to ensure it works, and the customer requested have been met, and spell checking content etc.
• Health and safety management, and insurance applications
• HR related tasks such as calculating holiday entitlements, new starter preparations

The Person:

• Outstanding communication both written and verbal
• Effective time management
• Ability to multitask and work under pressure
• Adaptable and flexible with ability to work unsupervised
• Strong attention to detail
• Great interpersonal skills
• Good telephone manner
• Excellent IT skills including proficiency with MS Office

If you meet the above criteria, please apply directly by clicking the link or contact Leigh Green on / or Jennifer Leeman on /