Address
Form of workOne of the UK’s most innovative, ethical and high - quality Speciality Coffee Roasters, providing their customers with a full circle, world - class service which includes; roasting, training, equipment installation & maintenance and marketing. Their array of products includes both ground coffee or whole beans which are sold into retail, wholesale and domestic channels alike.
The role:
The position of Lead Coffee Technician is a predominantly field based, customer facing role with an additional requirement to be office based (Bristol) when required. You will join a team of experienced technical professionals, providing support to the Technical Manager to establish and maintain engineering systems business-wide. You will also provide technical solutions on a scheduled and adhoc basis to customers.
As the Lead Technician, you will oversee the daily coordination of the adhoc engineering needs of customers as well as organising the scheduled service calendar on a weekly/biweekly basis for the technical team. You will be expected to provide holiday cover for the Technical Manager to include; ordering machinery, scheduling installations and liasing directly with customers.
Other duties:
- Manage the daily inflow of all technical enquiries and triage from important to urgent
- Manage the internal database to maximse support through a proactive service schedule
- Deliver on targets set by the Technical Manager for first time fix rates and return rates
- Head up the development of the machinery customisation program; from sourcing suppliers to building customisation packages
- Facilitate the scheduling of all planned preventative maintenance as required
- Responsible for the training & development of new Technicians alongside the Technical Manager
The person:
In order to be considered for the position of Lead Coffee Technician, you must possess the following:
- Previous and extensive Coffee Field Service/technical experience
- Happy to work in a field based and office based environment
- Strong coffee knowledge
- Good computer literacy
- Strong communication skills
- Based in or close to Bristol
- A full UK driving license
The benefits:
- A salary of up to £35,000 p.a
- Company vehicle
- 31 days annual leave (incl bank holidays) + 1 extra day after 3 & 5 years service
- Overtime paid in lieu
- Company pension
- Workplace mental health support
- FREE COFFEE!
Contact: Sophie Simmonds
Reference: SS/86702
Footnote
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Due to the overwhelming Application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.
