Lead It Engineer

Role: IT Team Lead
Salary: 30k -36.5k
Location: Abingdon
Benefits:
25 Days Holiday and rising (plus bank holidays)Flexible working (WFH incentives)Private medical coverDiscounted gym membershipCycle-to-work schemeCar Parking Primary Purpose:
This role is designed to be the face for a single client. The main focus of this job is to be
the boots on the ground onsite, dealing with all IT issues that arise. As part of your responsibilities,
you will act as the direct team lead for 1 other member of staff (an IT apprentice). The client is a
private school and therefore DBS checks will be necessary as part of your induction to both Planet
and to the client.
Key Responsibilities:
Being the first point of contact for all incoming support calls, emails, walk-ups, and sessions Being an escalation point for all escalations coming from apprentice, the other onsiteengineer Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to the school, as well as to the wider Planet IT team Help the Helpdesk Management Team with continued business improvements Provide support, training and guidance to both the onsite apprentice and client staff Actively communicate any, and all, updates to the client Managing the client's expectations with ongoing tickets Inform the Helpdesk Manager of any tickets requiring escalations, to the wider team Working with the client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Behaviors Required:
Strong communication skillsProfessional, approachable, and flexibleTeam player, works effectively with colleagues across all functionsDemonstrates energy and a positive attitudeTenacity and a strong desire to make a difference, always with the customer in mindAttention to detailAbility to look outside of the box for a solutionAbility to build good professional relationships Person Specification:
Minimum (Technical):
Excellent knowledge in Windows 7/8/10/11 installation and configuration Good knowledge with MacOS installation and configurationGood knowledge of network troubleshootingExposure to comms cabinet patch management, tracing cables, etcGood knowledge to Email Management/Configuration - Primarily Office365Exposure to Office365 Powershell command-letsExposure to InTune/Microsoft Endpoint Manager (Configuration policies, compliancepolicies, app deployment, etc)Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email GatewayExposure to Microsoft Server OS - 2016/2019/20222+ years' experience working with medium-large business'Good working knowledge of Active Directory - User account creation, group creation, etcGood working knowledge of NTFS permissions INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
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