Lead Planner

This Role: Lead Planner - Full Time 37.5hrs per week 

Location: Beeston, Nottingham, NG9 1LA 

Salary: £37,500

Due to the expansion of our Metworks Department, we are recruiting for a Lead Planner to meet our customers’ needs by effectively deploying Metworks resources to make repairs to properties. You will operate Metworks systems to ensure that planning, finance and administration tasks are maintained and enable the company to meet all of its contractual and performance targets. Please note that you will be responsible for managing and leading the Planners of this newly created team. 

Due to the nature of this role you will be required to work within the hours of 8am to 6pm Monday to Friday on a rotating shift basis, i.e. 8am - 4pm, 9am-5pm, 10am-6pm.

Duties will include but will not be limited to the following;

• Managing the Planners within the team; coaching and providing performance support in order to reach departmental targets, identifying and implementing areas of development within your team.
• Liaising with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
• Liaising with the client to ensure that data is maintained, and to assist with queries
• Scheduling and allocate work to operational staff to ensure operational efficiency and effectiveness
• Maintaining all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
• Procurement of materials and services to maintain operational efficiency and effectiveness
• Provision of reports and communications to support customer relations
• Liaising with customers and customers' representatives to ensure smooth working and good working relationships

What you'll need to succeed

• The ability to display Team Leader/Management experience is a pre-requisite for this role 
• Working to the highest professional and ethical standards to provide an excellent service
• Striving for excellence in everything you do
• Working cooperatively and supportively with all colleagues
• Making clear decisions and deal positively with challenges
• Communicating clearly with people inside and outside the organisation
• Ability to manage in a fast paced environment with a high workload

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.