Lead Probate Sales Manager

Lead Probate Sales Manager
£80,000-£90,000 (Work Level 4) plus excellent benefits including company car or allowance (£6,000 per annum), private healthcare and up to 10% pension contribution Manchester, Bristol, Sheffield, or Stratford-Upon-Avon – hybrid working with travel across the UK

We’re looking for a Lead Probate Sales Manager to join our probate team at Co-op Legal Services.
As the UK’s largest provider of probate services, we’re committed to finding new routes to market and pioneering innovative ways of supporting our customers, and as we continue to grow there’s never been a more exciting time to join us.

In this newly created role, you’ll build and maintain strong working relationships with our partners whilst developing and implementing sales strategies to promote our services via multi-disciplinary teams. We’ll also look to you to enhance our customer experience, working closely with our Probate Sales and advisory teams to make sure we deliver quality service to our partners and customers. If you have the vision and strategic awareness we need, we can offer you the opportunity to build on your leadership skills and further develop our market leading proposition.

What you’ll do

• lead, mentor and inspire our advisory and consultancy teams in an inclusive way, driving a performance culture to meet targets
• develop sales strategies for the promotion of our services through our partners
• build effective and influential relationships with our partners, identifying new opportunities and embedding practices
• lead on projects to track and improve customer experience, working closely with our partners and making sure we’re in compliance with regulatory obligations
• work closely with leaders in our operational, legal, risk and compliance teams
• own and manage complaint handling and resolution
• support the partnerships team in developing the relationships with new partners and providing product specific advice
• report directly to our head of sales and become a crucial part of our leadership team, deputising for our head of sales when required

This role would suit people who have

• successful experience of leading a large consultative sales team
• experience of succeeding in a legal, financial, or other regulated sales environment
• experience of developing and delivering consultative sales strategy
• experience of managing partner relationships and delivering business growth
• a passion for delivering and improving customer service through the team
• the ability to train and mentor senior colleagues and business customers
• the ability to build positive relationships with senior leaders, up to exec level

Why Co-op?

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.