Learning Coordinator

Reed is currently working with KPMG looking for a Learning Coordinator. KPMG Learning Solutions (KLS) delivers innovative, bespoke and high-quality learning to a number of high profile public and private sector clients. The Service Centre provides a multifunctional contact centre and end to end events management underpinned by quality administration and excellent customer service to support learners and suppliers.

Roles and responsibilities

• Coordination and ownership of all aspects of scheduled training events
• Planning, preparation, and support for face-to-face workshop/residential events
• Appropriate handling of participants and supplier’s queries and complaints by phone, email, or face to face, in line with the agreed SLAs and Quality framework
• Booking and confirmation of events in line with occupancy requirement
• Provision of print and materials
• Communication with learners, suppliers, and venues throughout all processes
• Post event evaluations, billing, and invoicing
• Uploading of learners to multiple online programmes/platforms and managing
• Effective customer service and relationship management across a range of stakeholders
• Ability to follow standard processes and identify and report any potential issues, understanding when to escalate.
• Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security.
• Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.

Skills and Experience

• Effective written and verbal communication skills at all levels
• Strong attention to detail with an investigative nature
• Proven track record of delivering excellent customer service and going the extra mile.
• Ability to think on your feet with excellent innovation and problem-solving skills.
• Analytical approach to work, good innovation, and continuous improvement?
• Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure.
• Self-Motivated, adaptable, and flexible
• Takes ownership of issues and sees them through to resolution.
• Good IT skills and working knowledge of MS office - Excel, Word and Outlook and experience of working with multiple systems.

What role is this for

• Job title: Learning Coordinator
• Location: Hybrid- 2 days in the office. 3 days at home
• Working hours: Monday - Friday 9am - 5pm, 35 hours per week
• Daily Rate: £98.88 PAYE or £122.55 Umbrella

If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV.

We are looking forward to reviewing your application.