Learning & Development Assistant

To provide support to the learning and development manager, acting as the first point of contact for all enquiries and co-ordinating all training bookings to ensure a smooth and professional outcomefor attendees, trainers and stakeholders of all training.

Role Responsibilities:

• Acting as the first point of contact for all learning and development enquiries, ensuring allcorrespondence is managed effectively, professionally and in a timely mannerProcessing all learning and development orders, direct debits, bookings, ensuring attendee information is complete and accurate.
• Processing invoices and credit notes, scan and file booking forms (adhering to GDPR guidelines) and sending written confirmation
• Assisting with all learning and development administration duties such as post, booking meeting rooms, minute taking, diary management, producing sales reports for NBIS, tracking invoices for sales of e-learning credits, expenses claims, booking travel and accommodation
• Assisting with training preparations including the production of the attendee packs andbadges, the gathering of literature and organising all materials, editing and circulating videos,managing Facebook Workplace, and liaising with all trainers as required
• Assisting in the production and administration of Hort-Talk a Podcast.Assisting with post-training follow up including processing feedback forms and reorganising materials and literature upon return, editing and circulating video, and creating surveys
• Regularly recording member contact ensuring that the interaction and outcomes are input tothe membership database (CRM) to maintain records and reference member data.

Essential Skills and Qualifications:

• Effective and accurate written, verbal and electronic communication skills
• Excellent IT literacy, with demonstrable knowledge of Outlook, Word, Excel, Mail Merge
• Experience of working in an office environment
• Educated to A-Level standard
• Prepared to travel for external training sessions, which may involve overnight stays with a willingness to be flexible on hours if necessary
• Ideally previous experience in the learning and development environment

Benefits and Hours

• Full time 35 hours a week, 2 days home working and 3 days in Office
• Excellent for managing work and our lives away from it - with core business hours of 10:00 - 16:00 and an office open from 08:30 - 17:30.
• 30 days annual leave
• 4% employee / 5% employer pension
• 3 x salary life assurance
• A health cash plan

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.