Learning & Development Manager

About Us
We’re a smart energy business, based in the North-West, employing over 1,500 people across the UK. Privately owned, we pride ourselves on building for the future by accelerating the development of a cleaner, more efficient, and sustainable utilities sector by providing Smarter Energy for All. Over the last two decades, we’ve been central to the UK’s smart meter transition, by managing and owning a third of total smart meters in UK households.
Our commitment to Smarter Energy for All has evolved; with the introduction of Electrical Vehicle chargers and Heat Pump installations, with over 50 specialist engineers. We’ve plans to accelerate the volume of installations threefold across this sector by the end of the year. This organic growth of the business will further help us contribute to the UK’s net zero target.
This is an exciting time to be joining our People Function and play a pivotal role in creating a culture that is employee centric, and plan and execute against an ambitious programme of projects that will deliver our business and people strategy. You will be part of a wider team that also consists of Marketing & Communications.
The Vacancy
Part of the Talent team, holding responsibility for our approach to Learning & Development for non-technical roles and early talent.
The job holder will be responsible for developing and implementing our approach to learning and development for colleagues in non-technical roles. Using the people strategy as the framework, you will establish the learning and development approach for all levels of roles, including leadership and early talent programmes.
Key Accountabilities
• Establish the company wide L&D approach for non-technical roles, (in line with the People Strategy and capability requirements) at all levels including leadership.
• Set the approach to upskilling and professional development for non-technical roles.
• Adopt a digital first approach (in line with Company IT strategy) in our approach to L&D
• Utilise the newly created behaviours to underpin our L&D approach.
• Partner with operationally facing members of the People Team and provide the scope for line management development in the field. Identify and relationship manage the external partner to design and roll out.
• Develop the approach to early and future talent sources, working with the Talent Acquisition Manager to ensure access is established to these candidate pools.
• Own the levy monitoring and utilisation process.
• With the Head of Talent, establish and implement a talent management and succession process for delivery by People Partners and supported by our L&D offering.
• Design and implementation of early talent approach to include Graduates, Apprenticeships, Internships and Work experience to deliver against our talent requirements of the future and in line with D&I plan and ambitions, utilising the Apprenticeship Levy accordingly.
• Work with the Talent Acquisition team on the recruitment and assessment process for early talent roles/schemes.
• Oversee the Graduate & Apprentice Programmes, ensuring that line managers, rotational supervisors, mentors, and buddies are accurately carrying out their roles and that ultimately the learner receives the optimum learning experience.
• Work closely with external learning providers to establish strong relationships and to encourage positive experiences for learners, line managers and all involved.
• Design and establish the approach to study support and sponsorship, in line with People Strategy ambitions of enabling growth.
• System ownership of learning management system, including a review of its effectiveness a roadmap for its future development and establishing reporting from it.
• Responsible for establishing the approach to measuring ROI in L&D spend and initiatives.
• Utilising data and analytics to measure effectiveness of L&D approach and initiatives
What we are looking for
Knowledge and Experience
• Experience of designing an L&D approach in line with an overarching People Strategy and business objectives
• Substantial experience in early talent scheme design, implementation, and management
• Demonstrable experience of being responsible for the L&D approach at a range of levels within an organisation, including leadership
• Experience of partnering with and managing external parties to deliver L&D activities.
• Experience of implementing a companywide approach to talent development, identification and succession planning
• Experience of managing HR projects / initiatives / interventions, from conception to implementation, against scope, timescales, cost, and quality
Functional / Technical Skills
• CIPD Qualifications preferred but real-life experience and evidence is just as important.
• Educated to degree level or equivalent.
• The ability to build strong, mutually beneficial relationships to enable opportunities to influence, educate and build advocacy. This is essential with internal stakeholders, but also for external stakeholders including educational institutions and training providers.
• A thoughtful communicator and influencer; skilled at adjusting communication style and approach based on the audience and context.
• Credibility to influence and successfully challenge executives and leaders and develop working relationships at all levels across the business.
Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.