Learning Officer

Learning Officer

This role supports our People Development division with our mission of Finding Great People, Growing Our People, and Keeping Our People.

Working as part of the People Development team, the person in this role will be the go-to person for identifying training needs, content creation and training roll-out. You will build expert knowledge of our internal systems and processes and collaborate to create, update and maintain our training library aligned with our Learning Strategy.

This role will also support employee development and make a positive and measurable impact on all people CMS, from graduate to director level.

This is an exciting and important role that has a company-wide reach, makes a real difference to our people s work, and provides opportunities for travel in the UK and Europe.

Learning Officer Role Responsibilities

• Delivery of all internal training across the business, face to face and via MS Teams.
• Content creation for workshops, video recordings and eLearning.
• Building knowledge of internal systems to become a technical expert and key point of contact for any training queries.
• Building relationships with key contacts across CMS teams who are stakeholders for key systems and processes.
• Supporting the ongoing running and delivery of the CMS Graduate Programme.
• Scoping the need for technical training and designing learning roll-out plans.
• Maintenance of our current eLearning library, updating content as systems/processes are updated or added.
• Providing insight and intelligence on key trends, opportunities, and challenges with current and upcoming training requirements and projects.
• Working with employees to build their Personal Development Plans and identify training and development opportunities for them within the business.
• Supporting internal applicants when applying for live roles, by identifying skills gaps and providing suggestions for their learning plans.
• Working as part of the People Development team to support key projects and objectives, including creative problem solving, idea generation and training coordination.
• Staying up to date with the latest trends and methodologies for learning

Additional Responsibilities

Reporting

• Evaluate training and learning and development solutions, reporting data to relevant stakeholders and making changes based on the data to inform continuous improvement of performance.
• Utilise applications and systems such as Excel and the learning management system to collect, collate and report data, such as training completion, costs and providers.

Key Measures of Performance:

• Implementation of our Learning Strategy.
• Supporting key Talent Development projects and objectives each quarter.
• Feedback from key stakeholders on systems and process projects.
• Reporting and insights of current trends, opportunities, and challenges.
• Knowledge of our systems and processes.
• Initiatives for process and learning improvements.

Skills & Personal Attributes

Skills & Abilities:

• Excellent communication skills - can communicate clearly and with confidence. Ability to adapt communication style for different audiences including senior leadership team. Excellent listening skills.
• Natural relationship builder, ability to get buy-in from stakeholders and build credibility.
• Strong presentation skills, able to run engaging group workshops or present a proposal.

Experience & Knowledge:

• Essential: experience creating eLearning and running in-person or virtual training workshops.
• Essential: at least 2 years experience working in a training role or as part of a learning and development team, or working to create systems/technical training materials as part of a technical role.
• Essential: undergraduate degree in any discipline.
• Desirable: formal Learning & Development qualification (e.g. CIPD Level 5)
• Desirable: experience working with QlikView, SAP, Prophix, SuccessFactors.
• Desirable: experience using Gomo, Camtasia or other eLearning authoring tools.
• Desirable: foreign language skills (French, German, Mandarin, Dutch)