Learning Services & Library Assistant

Job Title: Learning Services & Library Assistant
Location: PAL, Balliol, Sefton
Salary: £20,877.00 Pro Rata- Actual salary will be pro-rata down for term time only dates.

Are you passionate about providing excellent customer service and supporting students in their studies? We have an exciting opportunity for a Learning Services & Library Assistant to join our team in the ICT & Learning Services department. You will be working across three Learning Services Centres on two campuses, providing assistance to library users and promoting the Learning Services Centres to create a welcoming and supportive environment for all. The ideal candidate should be proactive, approachable, and able to work well with both students and the general public. With your positive and friendly attitude, you will play a key role in delivering excellent customer service, providing assistance with library resources (both physical and electronic), and ensuring that library users behave appropriately in the study areas within the Learning Services Centres.

If you are experienced in delivering a customer-centred service and have excellent communication skills, we encourage you to apply for this position. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. If you are interested in this position and meet the requirements, please click the apply now button.

Key Responsibilities

• Staff the library help desks and use the computerised library system to issue, return and renew books.
• Support library users in their studies by helping them access library resources, both physical and electronic.
• Supervise study areas within the Learning Services Centres (LSCs) ensuring that library users behave appropriately and that centre rules are adhered to.
• Undertake first line works within your assigned area as part of the ICT Helpdesk.
• Assist in the procedures for rotating library stock and liaising with college staff and students regarding new acquisitions.
• Assist in the promotion of the LSCs.
• Safeguard and promote the welfare of children, young people and vulnerable adults who are students of the College.
• Assist in the identification of all risks which could damage the reputation and financial viability of the College/School/Section.

Requirements:

• 5 GCSE’s to include Maths and English at C or above.
• Knowledge of library management system and library operations.
• Excellent customer service and experience of customer facing roles.
• Good communications skills.
• Experience of delivering a customer centred service.
• Ability to work with both students and the general public.

Benefits
Rewards and Benefits at Hugh Baird College

We value our employee's contribution to our organisation, that is why we provide a range of benefits and rewards to help and support them, including:

• Generous Holiday Allowance·
• Membership to the Teachers’ Pension Scheme or Local Government Pension Scheme (dependent on role)
• Discounted access to our fully equipped gym·
• Discounted rail travel or bus travel·
• Free onsite parking
• Employee Assistance Programme·
• Mental Health Support
• Cycle Benefit Scheme·
• Interest-free season ticket loans
• Cashback and Retail discounts
• College celebration events

Safeguarding Our Students

At Hugh Baird College, we are committed to safeguarding and promoting the welfare of young people and expect all staff to share this commitment. An Enhanced DBS check will be required for this position, and you will be required to declare any convictions, cautions, reprimands, or final warnings in line with current guidance.

About Hugh Baird College

Hugh Baird College is a college and University Centre situated in Merseyside, England. With over 300 courses delivered to more than 5,000 students, it is one of the largest education and training providers in the area. The College offers courses from entry Level to Level 3, A-levels, apprenticeships and university-level courses, foundation degrees and degrees. We are proud to serve our local community by helping people gain the skills, knowledge, and confidence to reach their full potential. We are a Mindful Employer and have signed the 'Charter for Employers Positive about Mental Health'. We are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently.

We welcome applications from inspiring individuals with a passion for developing the next generation, regardless of their background, into both teaching and support roles. We have a track record of providing outstanding development to support career progression into teaching and management. Thank you for your interest in joining our team at Hugh Baird College.

Job Type: Permanent

Pay: £20,877.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Free parking
• On-site gym
• On-site parking
• Sick pay

Work Location: In person

Application deadline: 31/05/2024