Leasehold Property Manager

Leasehold Property Manager

North East – based at Newcastle, One Strawberry Lane

Permanent, Full Time (37.5 hpw)

Salary £28,000 to £35,000 negotiable based on skills and experience plus great benefits including Health Cash Plan

Delivering brilliant outcomes that keep our customers safe, involved and informed, that’s when it hits home

We have a great job opportunity for you to join our Leasehold team as part of the wider Operations function.

Join us on our mission to drive improvements in leasehold customer satisfaction, you’ll have a unique opportunity to drive forward our plans across the North East of England for our Leasehold retirement and 100% leasehold schemes.

You’ll act as the face of Home Group, a frontline presence for your allocated schemes, who understand the leasehold customer group and their needs, as well as the service offer and lease obligations.

Typical day as a Property Manager

• You’ll be responsible for approx. twelve 100% Leasehold and Leasehold Retirement schemes across the North East, which is made up of Hexham, Gosforth, Newcastle, South Shields, Tynemouth, Wallsend and Washington


• You’ll manage your own workload across the following key activities:

o Arrears

o Anti-Social Behaviour

o Estate Inspections including working with our garden maintenance and cleaning teams

o Complaints

o Safeguarding

• We need you to be able to work with and engage customers both on a one-to-one basis and to facilitate wider scheme meetings (with resident associations if they have them in place). We can at times have difficult discussions so resilience and understanding is important.


• Colleague collaboration is key - in particular, you’ll work with maintenance colleagues and the wider leasehold team to ensure the scheme is compliant, has an effective planned maintenance programme in place and the scheme service charge accounts are accurate and transparent for our customers.


• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers. Your overall mission is to improve the leasehold customer experience with Home Group.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top 10 for Great Places to Work in the UK!

You bring

• A passion for customer service as well as resilience and commitment to seeing complex issue through to resolution.


• You’ll be great at influencing others to understand your goals and priorities, so success is achieved together.


• Collaboration is key - you’ll be great at influencing others to understand your goals and priorities, so success is achieved together.


• Experience of working with customers in a housing setting whether that be rented, supported or leasehold.


• Whilst not essential, it would be great if you had qualifications in IRPM (Institute of residential Property Management), RICS, or other relevant housing/property management certificates.


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Our team

You’ll join Jade and our Leasehold Property Manager team, we’re super passionate about what we do! We’re really proud of the work we have done while we’ve been in post and the impact we’ve had on our customers. We only want to get better and are a supportive bunch so would love you to join us on the journey.

You will also be joining a positive culture as the current leasehold team not only scored us a fabulous 98% in the most recent great place to work survey, but they also enjoy working in a fun and encouraging environment.

Job details

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!


• This is a community based role which means you’ll spend most of your time working out and about in the community with our customers and the rest of the time split between home and the office with the wider team in training or team meetings. Where our customers need us is where you will be!


• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 25 days annual leave plus 8 days bank holiday (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• Generous pension scheme with life insurance of 3x salary


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Leasehold Property Manager Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme