Leasing Manager - Build to Rent

To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income.
To be responsible for to ensuring estates services and void work are managed to the company's high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, conducting check in and outs and interim inspections, daily site patrols, completing renewal negotiations, health and safety support and dealing with any tenancy issues and breaches as and when they arise.

Customer service/ customer contact
* Creating good customer relationships with all customers (existing and perspective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
* Welcoming all new customers, registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs.
* Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
* Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).

Tenancy Management
* Carry out regular internal apt inspection and in line with reposit policies requirements where relevant.
* Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.

Lettings
* Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis.
* Send completed deal sheets to Leasing Manager and assist Leasing Manager in customer communications during referencing and deal progression.
* Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
* Qualify applicants by ensuring customer conforms with right to Rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks.
* Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on IT system and then passing on to relevant parties.
* Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets.
* Update Digital Marketing Manager on voids list.
* Provide monthly report on competitors and local market conditions.
* Regular audits of TDS and Reposit accounts.
* Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.
* Ensure that all listings are updated and correct on a daily basis.
* Ensure that all reporting requirements are completed on time.
* Meeting rental growth targets on both new lets and renewals.
* Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.
* Follow up calls are made to all customers following viewings.
* Follow up calls are made to all new residents within the 1st week.

Budget Management
* Manage dilapidations and deposit deductions following check out inspection.
* Creating a specification for void works, establishing costs and timescales for works.
* Identify opportunities to generate ancillary income and work with Head Office team to negotiate contracts and implement new revenue streams

Essential
* Property Management experience within a Customer-focused environment.
* Required authority, skill and support to creatively address customer needs across the portfolio.
* Actively embrace and work within the Company Values.
* Able to show an understanding of and commitment to good customer care.
* Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
* Strong attention to detail.
* Ability to work in a varied and demanding role with appropriate supervision.
* Ability to work to strict deadlines and be organised and efficient.
* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
* Self-motivated, with high energy and enthusiasm.
* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
* Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
Desirable
* Knowledge and experience of using HubSpot