Legal Assistant

My client are looking to employ a Legal Assistant full time to work at any of their Southwest offices. You will be covering holidays of other Legal Assistants and high volumes across the firm in their Commercial, Conveyancing, Family, Litigation, Personal Injury and Private Client departments. You will be confident in your ability to work well under pressure, conducting matters in a professional manner, whilst providing a friendly, courteous and knowledgeable service. A driving licence and your own vehicle is essential for this role.

The role is working Monday to Friday 9am to 5pm (1 hour for lunch), includes on-site parking and 25 days holiday per annum plus bank holidays (plus Christmas shut down).

Main purpose of the role:

1. To provide both clerical and administrative support to fee earners, either as part of a team or individually.
2. Assistants/Secretaries are involved with the coordination and implementation of office procedures and may be responsible for specific tasks or projects and, in some cases, oversee and supervise junior staff.

Key tasks:

1. To conduct matters on behalf of clients in a professional manner. To protect the firm against service complaints by ensuring service is of the highest quality.
2. Attending all service users and professionals, whether in person, on the telephone or by email in a polite, efficient and professional manner at all times.
3. To comply with the Policies and Procedures pursuant to the Office Quality Manual at all times.
4. To manage files to Lexcel/CQS Standard at all times including accurate use of case management system in accordance with the firm's procedures.
5. Using a variety of software to support case management system including Microsoft Word and 365, Outlook and Excel to produce correspondence, documents, presentations, records and accounts.
6. Diary management, together with booking appointments/meetings. Attending meetings where necessary and assist in note taking. Creating, photocopying and printing of documents.
7. Participation in marketing activities
8. Financial control, with particular regard to cash-flow control through collection of monies on account and billing procedures.
9. Meeting all deadlines within the specified timeframes and ensuring prompt response to telephone calls with accurate notes taken and recorded and passed to the appropriate staff member.
10. Taking part in compulsory compliance training.
11. Assisting colleagues as own duties allow and in particular holiday and sickness cover, providing general support within the team/office/firm as required.