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Form of work
SalaryJob Title:Letter Actioner/Administrator Accountable to: Practice Manager Hours: 25-30 Hours per week Job Summary: To read through and action all electronic letters that are sent to the practice from hospitals and other medical professionals via SystmOne, Emails and Post. Actions are to be taken from reading the letters and tasks sent to correct staff where appropriate, otherwise the letter is completed by the individual. Main Tasks Letter actioning To process all medical correspondence that comes to the practice via electronic on SystmOne, Emails and Post. Identify the actions that are required from the letters and implement them tasking to other staff members where appropriate.
Examples are as follows: - Blood request - form to be added to the system and task sent to reception to book the appointment, or text sent to the patient to book. - Follow up with GP - task sent to reception to book follow up appointment with the GP in the designated time frame - Prescriptions - to be sent to the correct staff member (as will be discussed) - Referrals - to be actioned and sent to the correct staff (as will be discussed) Letters to be sent to the doctors when their attention is specifically required General Provide help and assistance to the clinicians as required Booking patients appointments/follow ups when necessary for the practice General duties as required Holiday cover of the following tasks: To provide holiday/sickness cover for the office in relation to Registrations. Full training will be given to support this element of the role when needed.
