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Form of workRole: Letting Negotiator.
Location: Headingley.
Salary: £21,000 - £25,000 (experience dependant) +bonus.
Hours: Monday - Friday / 9am-5.30pm (+ occasional weekends – flexibility required).
Job Type: Full time, Permanent.
Driving License: Required (company car pool available within office hours).
Additional Requirements: 2+ years Customer Service experience (ideally within property) or previous Letting Agent experience.
Please note candidates without these requirements will not be considered.
Letting Negotiator Job Description:
Interaction Recruitment are working with a multi-award-winning, forward-thinking landlord, developer, and property management company based in Leeds looking to welcome an enthusiastic, hard-working new Lettings Negotiator to their fast-paced Headingley hub. This will be an incredibly varied role, keeping things fresh and exciting for the successful candidate in the long term. Individuals with previous industry experience would be fantastic for this role, however this is not essential! If you have a strong customer service background and a passion for property, this is a great opportunity for you to transition into the industry and receive the support you need.
Letting Negotiator Responsibilities:
- Reporting directly to the Lettings Manager, booking viewings, requesting payments, and issuing applications within a busy letting team.
- Responding to property enquiries in a timely and efficient manner, guiding prospective tenants though the letting process with confidence and clarity.
- Build rapport and relationships with prospective tenants to foster close connections and support business retention.
- Maintaining website portals, making amendments, and producing online adverts.
- Pro-actively manage your own and team diaries, booking appointments, inventories etc.
- Maximising conversion of enquiries and viewings into confirmed tenancy agreements.
- Negotiation of tenancy terms in line with company policy and procedures.
- Compiling paperwork, producing detailed and accurate tenancy agreements, and rent breakdowns.
- Completing detailed inspection reports and property inventories as required.
- Reporting and identifying property maintenance issues to relevant departments.
Letting NegotiatorAbility, Education & Skillset
- Excellent Customer Service and Communication Skills.
- Punctual and excellent time management abilities.
- Good attention to detail.
- Accurate reporting.
- Ability to process and manage confidential information in a competent manner.
- Educated to GCSE level.
- High level of numeracy.
- Previous Customer Service Experience.
- Past exposure to the lettings sector would be beneficial although not essential.
- Good IT skills – competent working knowledge of Word, Excel, and Outlook with the ability to work on bespoke packages.
Letting Negotiator Behaviours
- Develops and maintains positive working relationships with others.
- High-quality deliverance of Customer Service and Query Resolution.
- Willingness to learn, develop and grow with the Company.
- Assists customers and colleagues unprompted.
- Outgoing, enthusiastic, confident and polite.
- A passionate individual with an interest in the property industry.
- Strong organisational skills.
- Great timekeeping and punctuality.
- Ability to multi-task and work to deadlines.
- Fantastic telephone manner.
- Work independently or as part of a team.
- Customer focused and proactive approach.
- Be able to adapt quickly and have a calm approach to problem-solving in a fast-moving environment.
Letting Negotiator Benefits
- 20 Days Holiday + Bank Holidays.
- Additional 2 ‘Duvet Days’ per Year.
- Paid Overtime or award of Lieu Days.
- Pension.
- Use of Pool Car. Team Events/ Away Days.
