Lettings & Administration Specialist

What you can expect from us
We offer a competitive salary of £25,700.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.
Paid half days volunteering per year.
About the role
We are looking for a Lettings & Administration Specialist to join our Neighbourhoods team within the Merseyside area on a fixed term basis for 9 months. This role is a home-based role, there is no daily requirement to attend an office with the flexibility to attend as and when required.
The purpose of the role is to co-ordinate the lettings process and support with neighbourhood’s team administration.
Responsibilities will include:
Letting Our Homes
Managing re-housing waiting lists proactively so that offers can be made Ensuring nomination targets are met and building strong relationships with local authority partners and choice based letting providers.
Responding to lettings enquiries and housing options inquiries and providing housing advice to potential clients. Help with high needs and high-quality applicants, including active participation in initiatives such as Home + and flagging support needs.
Overseeing affordability assessments to check if applicants can afford to rent the property and ensuring that applicants have provided correct documentation.
Carrying out Tenancy fraud checks, ensuring that applicants are entitled to the correct property and ensure their application is correct.
Develop adverts and marketing campaigns in partnership with Neighbourhood Specialists.
Ensuring accurate tenancy agreements and sign-up packs are produced.
Ensuring new and prospective customers receive an excellent customer service experience during the lettings process.
General Administration
Perform general administrative duties to support the work of the Neighbourhoods team.
Process Subject Access Requests when required.
Administrative work on behalf of the local authority to administer their CBL systems which involves making banding assessments on customers and dealing with rehousing queries and advice. May be required to assist with office reception cover.
The successful candidate will have:
Experience of delivering customer service
Experience of partnership working
Experience of working as part of a team
IT skills – Microsoft office to Intermediate level
Experience of following set policies and processes
Experience in working in Lettings, preferably within a housing association or Local Authority
Desirable:
Educated to GCSE standard or equivalent qualification/ experience
Knowledge and awareness of related housing regulations/ law
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.