Lettings Administrator

Lettings Administrator
Come and join our One Great Team here at Haven as a Lettings Administrator !
As part of our Holiday Home Revenue Team, you will
The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas - availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.
- Effectively and consistently deliver the Letting Owner Touch Points
- Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding.
- Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs
- Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs.
- Influence the GM and other HOD's to put in place action plans to address shortfalls or opportunities in Owner experience relating to Lettings
- Complete relevant administrative tasks including safety compliance checks and legislative compliance checks.
What's In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay (eligibility criteria applied)
Pay Rates: GBP24,448 pa+ Benefits
Experience and Qualifications
You may already be an administrator which is great! All we are looking for is
• Must be highly competent (and confident) in computer and IT systems.
• Evidence of previous administrative roles within a sales and letting environment would be an advantage.
• Able to present information confidently at all levels.
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves
We aim to offer flexibility where we can, our Lettings Administrator working hours are usually 45 hours per week over 5 days and could include evenings and weekends.
We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.
What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at