Lettings Administrator

Salary: to £26k

Hours: 9am-5pm Mon-Fri, 2 days hybrid after training

Benefits:

• Membership of Medicash and Dental plans
• Town Center car parking permit
• Pension

• The Lettings assistant role is a vital one to them and as such successful candidates will have some basic previous lettings experience. What is more important to them is the ability for someone to want to learn and be trained.

  Working within an inclusive culture which is all about collaboration, teamwork and striving for excellence in every task, the role of Lettings Assistant is to support the network of partners in all lettings and tenancy related matters.

  The successful Lettings Assistant will: -

  • Have some basic previous lettings (or Estate agency) experience
  • Ideally, be able to drive
  • have a basic understanding of tenancy agreements and tenancy set up
  • Be a real people person who is a problem solver
  • Be a great communicator both verbally, written and face to face
  • Provide exceptional customer service
  • Have a can-do attitude
  • Have an interest in property
  • Be a good presenter (or be prepared to learn)
  • Have good IT computer skills including Word and PowerPoint
  • Want to learn and complete industry qualifications

  Ideally, with a creative mind, you will be advising a network of partners about all things lettings and tenancy related.

  A big plus of this role is that you WON’T be supporting tenants directly - You won’t have to do viewings or stand around in the rain waiting for people!

  You will instead be supporting professional Landlords to manage their tenants effectively.

  You will be confident at networking and building relationships with partners over the phone and face to face. There is an opportunity to travel to their annual events - time off will be given in lieu - and most of these take place in the week around London, Bristol, Manchester, and other areas of England.

  This is a great role for someone with a growth mindset, who can work as part of a team but also independently, and who if you don’t know something isn’t frightened to say so!

Key Responsibilities:

• • Ensure first-class customer experiences by assisting with Partner communications across the network.
  • Collaborate with partners to create engaging adverts and effective marketing strategies, ensuring high occupancy rates.
  • Provide initial support to Partners regarding lettings and tenant management queries through various communication channels.
  • Play a role in crafting policies, procedures, and documentation related to lettings, tenant management, and property management.
  • Assist in delivering training on lettings and tenant management to ensure the network is well-informed and educated.
  • Monitor relevant forums and the Lettings FAQ section, ensuring accurate information is available and promptly addressing queries.

  PLEASE NOTE THIS IS A DOG FRIENDLY OFFICE!