Lettings Consultant

Blue Arrow Derby are proud to be working in partnership with a family run business who are looking for a Lettings Consultant to join their ever growing team to work a long side them at their headquarters in Derby on a full time, permanent basis.
Hours: Monday - Friday 8:45am-5:30pm & 1 in 3 Saturdays 9am-12pm
Salary: £24,000 - £27,00 DOE - PLUS Quarterly Bonus
Candidate MUST have a full driving license and own vehicle.
What will you be doing in the Lettings Consultant role:
* Process income rental enquiries
* Arrange viewings with potential tenants
* Follow up viewings and feedback to landlords
* Ensure all details are up to date for vacant properties
* Deal with all incoming communications effectively (internal and external)
* Deal with customer enquiries effectively
* Ensure focus on own development
* Resolve complaints within own authority level
* Escalate queries outside of own authority level
* Maintain compliance with industry and internal regulations
* Attention to all Health & Safety issues, including hazard and accident reporting
* Set up tenancy files in accordance with our procedures and processes
* Process tenancy files in accordance with our procedures and processes
* Preparation of all legal documents including Tenancy Agreements
* Manage diary appointments efficiently
* Arrange access to properties as required
* Complete internal checklists accurately and fully
What my client is looking for in the candidate:
* Positive and professional attitude
* Solution and results focused with a flexible approach to issues.
* Committed to personal development.
* Ability to deliver excellent customer service.
* Development of time management skills to ensure effective management of own resources.
* Ability to work under own initiative and as part of a team.
* Determination to secure new business with focused action
* Negotiation skills to achieve the best outcome for the business and the customer.
* Effectively collaborate with colleagues
Previous experience and requirements:
* 2 Years industry experience is preferred.
* Highly organised with the ability to prioritise workloads.
* Excellent written and verbal communication
* Problem solver, including complaints and negotiations.
* Adaptable and a good team player
* Be an effective communicator within a team.
* Be able to give feedback in a constructive manner.
* Great relationship builder
* Excellent administration skills
* Display high standards of service, care and presentation.
* High attention to detail
How do I apply for the Lettings Consultant role?
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.