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Form of workWe are seeking a Lettings Manager to join our client’s team based in Clerkenwell, London. As a prominent ambassador for their company, the successful candidate will demonstrate exceptional communication skills, professionalism, and enthusiasm. This role involves managing a team, fostering landlord relationships, driving new business, and ensuring departmental efficiency and compliance.
Responsibilities:
New Business:
- Act promptly and professionally on valuation inquiries, attend market appraisals, and follow up as necessary.
- Cultivate professional, enduring relationships with landlords, expanding and maintaining the Landlord Prospecting Database.
- Utilize marketing tools effectively to promote successful transactions and support centralized marketing initiatives.
- Monitor competitor stock and identify opportunities for service expansion within the office network.
Department Administration:
- Provide informed advice on pricing and marketing strategies to landlords.
- Ensure property and certification compliance for all landlords.
- Offer regular feedback and marketing guidance to landlords with properties on the market.
- Address day-to-day queries from landlords and tenants promptly.
- Train and guide negotiators to optimize applicant inquiries and adhere to company guidelines.
- Supervise file progression, including the approval of key documents such as draft tenancy agreements.
- Motivate and support the team to achieve targets, structuring their day effectively and maximizing banking opportunities.
General:
- Uphold and improve office procedures and systems.
- Maintain impeccable data quality and quantity on company software.
- Ensure adequate office coverage and staffing levels at all times.
- Report office maintenance issues and Health & Safety concerns.
- Manage team annual leave requests, and monitor absences and punctuality.
- Stay updated on legislative changes and industry guidelines.
