Lettings & Renewals Coordinator

We are working with an organisation providing a service within the social housing sector who are looking to recruit a Lettings & Renewals Coordinator on a permanent basis.

You will be joining at an exciting time in which the Asset & Housing management functions are being moved to the organisation, and a new team is being developed.

The Coordinator will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.

Key Responsibilities include:

Property Marketing and advertising

• Creating and maintaining property listings across various online platforms and marketing channels.
• Developing property descriptions and high-quality images to attract potential tenants.
• Monitoring market trends to ensure competitive pricing and positioning of rental properties.
• Dealing with new enquiries and negotiate rents to maximise income.

New Tenant Verifications and Referencing

• Receiving and processing applications and enquiries from prospective tenants.
• Conducting background and credit checks to assess tenant suitability.
• Coordinating property viewings and communicating with prospective tenants.
• Verifying referencing with 3rd party agent.

Tenancy Compliance Management

• Preparing tenancy agreements and ensure all legal and regulatory requirements are met.
• Assisting tenants in the lease-signing process and provide them with necessary information.
• Keeping records of tenancy terms, security deposits, and other financial transactions
• Arranging inventory clerks and issuing of keys for new tenants.

Administrative tasks

• Maintain organised records and documentation related to new tenancies and renewals.
• Prepare regular reports and updates for property management.

To apply for this position, we are looking for:

• A relevant housing/property qualification (highly desirable)
• Knowledge of social housing regulation and an understanding of best practice and industry leading developments.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Experience of working directly with residents in a strong customer service environment.
• Experience and knowledge of effective use of customer engagement to support the delivery of more effective and targeted services
• A proven track record of delivering new initiatives across a range of services
• Experience of working with external partnership agencies

To apply for this position please submit your CV

TristoneNash is working as an employment agency on behalf of a client.