Address
Form of work
SalaryJob Title: Lettings Team Leader
Overall Purpose of Job
To manage the delivery of an effective lettings service, which achieves customer focused outcomes, achieves high levels of customer satisfaction, efficiency and value for money.
- Permanent position £ 40,881 p.a.
- Mon-Fri
- 30 days annual leave
- Health Scheme
- Pension
- Training and development
- Attractive benefits package
Main Responsibilities
- To directly line manage, lead and develop a team of Lettings Officers and Assistants by carrying out annual Performance Development Reviews, job chats and via coaching to develop individuals and the team.
- To lead on the management and delivery of new development first lets.
- To deputise for the Lettings Manager in their absence.
- To be actively involved in the planning and development of service provision.
- To provide reports on performance delivery; taking appropriate action to address any potential performance shortfalls.
- To deal with tenancy changes for Ongo tenants.
- To deliver services to our customers using a coaching approach.
- To be the systems champion for the team, ensuring staff are properly trained and are effectively using all systems and to contribute to the development and revision of systems and processes.
- To lead on the development and revision of policies and procedures taking into account the needs of customers and involving all relevant internal and external colleagues.
- To represent the Lettings Team at meetings with internal and external agencies and partners and develop effective joint working.
- To uphold the Companys policies in all aspects of work, e.g. Data Protection, Equal Opportunities, Diversity, Health & Safety Policy etc.
- The post holder will be expected to be aware of safeguarding vulnerable adults andchildren and report any concerns via Ongos Safeguarding policies and procedures.
Knowledge, Skill & Experience Required
- Communication skills
- Supervisory and performance management skills
- Housing management law and best practice
- ICT skills
- Interpersonal skills to lead and motivate staff and create positive working relationships with partner agencies.
- Ability to demonstrate customer focus and commitment to diversity in all aspects of work
- Ability to work with and influence colleagues in other teams.
- Able to react and deal calmly with emergency situations.
- Have understanding and commitment to health & safety.
- Ability to transport yourself conveniently around the geographical areas that Ongo operates in.
- Excellent written and oral skills.
This role is a leadership position, and you will be expected to possess strong management skills, particularly geared to coaching and developing people. Particular consideration will be given to candidates with proven change management experience.
Closing date for applications Wednesday 17 April
