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Form of workWe are currently seeking a highly skilled and experienced Claims Negotiator to join our Clients Liability Team. As a Claims Negotiator, you will be responsible for managing an allocated portfolio of claims in accordance with company and regulatory requirements, while ensuring the delivery of service excellence.
Responsibilities:
- Handle Liability Claims from First Notice of Loss (FNOL) to final settlement, following the processes and procedures outlined in the "Claims-Guiding Principles" document.
- Proactively drive each case in association with the diary system to achieve the most economical settlement at the earliest practical time.
- Accurately reserve claims in accordance with the Company's reserving policy of "Ultimate Claims Spend" and regularly review and amend reserves as necessary.
- Identify and pursue all avenues of recovery.
- Play an active role in audit functions when directed.
- Provide appropriate information to internal colleagues in accordance with documented procedures.
- Appoint panel service providers as needed and contribute to monitoring their performance to ensure the highest possible standards.
- Keep senior staff informed on individual large losses and claims trends identified.
Key Performance Indicators:
Financial:
- Accuracy of reserves.
- Claims lifecycle.
People:
- All claims handled within Service Level Agreements (SLAs).
- Levels of complaints received and resolution of complaints.
- Compliments recorded.
- Develop and maintain close working relationships internally with colleagues and externally with brokers and service providers.
Requirements:
- At least 2 years of Liability Claims handling experience.
- Good interpersonal skills and time management abilities.
- Knowledge of national claims and insurance market environments.
- CIP/ACII (or progress towards) certification.
- Familiarity with relevant law relating to Liability classes.
- Understanding of principles and practice of insurance.
- Understanding of underwriting philosophies and policy wordings.
- Technical knowledge to effectively handle personal injury claims from FNOL to settlement.
- Ability to monitor and control service providers.
