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The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference
REQ00000016493
Date posted
26/03/2024
Application closing date
14/04/2024
Location
WINDERMERE
Salary
£23,893
Package
Contractual hours
13
Basis
Part time
Attachments
Library and Customer Assistant - WMF971e
Job description
Library and Customer Assistant, South Lakes – WMF971e
Salary: £23,893 (pro rata for part-time hours)
Hours: 13.125 hrs per week
Location: Windermere & Ambleside
Contract: Permanent
About this opportunity
Are you looking for a role where you can make a real difference?Have you got drive, ambition and a desire to improve services for your local community? Are you looking to develop a career in the public sector?
We are seeking to recruit an energetic and highly motivated individual, with great customer service skills to work in our Libraries at Windermere and Ambleside.
The role is extremely varied and requires individuals to –
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including helping with IT enquiries – face to face, over the phone, written and digital:
- Carry out general library duties, help with the security of buildings and basic health & safety tasks.
- Support a wide range of events and activities for all ages.
- Work as part of a team.
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
This post will include some weekend work and lone working.
Does this sound like you? – if so, we want to hear from you.
Interviews will be question based and will take place at Kendal Library.
What can we offer you!
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
Application and Interview information
Closing date: 14th April 2024
Interview date: 23rd April 2024
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Please see below the supporting information:
Post Specification
Role Profile
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