Lifeline Caseworker

We currently have an exciting opportunity for a motivated and capable individual to join as a Lifeline Caseworker for our East Anglia service, working 35 hours per week on a permanent basis and in return you will receive a salary of up to £26,796 per annum plus excellent benefits.
The role involves frequent travel across East Anglia. Cats Protection is operating a system of hybrid working, with the flexibility to work from home when appropriate. This can be discussed further at interview stage.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats
Cats Protection’s Lifeline is a pet fostering service for anyone fleeing domestic abuse. The majority of our referrals come from women fleeing domestic abuse via women-only services. The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. Lifeline is expanding into Scotland in 2024, ensuring that we can be there for even more cats and their owners across the UK.
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
Responsibilities of our Lifeline Caseworker:
As our Lifeline Caseworker, you will be involved with assessing referrals and admitting cats onto the service, providing pet advice and support to our volunteer foster carers and working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies. As a human-benefit service, there is minimal cat handling involved, the role includes extensive communication via phone, email and in person, as well as daily admin and extensive driving.
What we’re looking for in our Lifeline Caseworker:
good all-round experience of performing administrative duties in a busy service
previous professional experience giving pet care advice
previous experience in a public facing role
an understanding of the problems experienced by families fleeing domestic abuse with pets
a confident self-starter who has had experience of working with volunteers and home visiting
a full, clean, manual UK driving licence and experience of driving as part of a previous role
good working knowledge of Microsoft Office
experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable
What we can offer you:
salary of up to £26,796 per annum
generous annual leave entitlement
contribution pension scheme
life assurance scheme
range of health benefits including private healthcare
Employee Assistance Programme
and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Closing date: 21 April 2024
Virtual interview date: w/c 29 April 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.