Lifeline Response Officer

Lifeline Response Officer 

Permanent  - 2 Positions

Grade F - £28,770 - £31,364 per annum.

37 hours per week + 2% Shift enhancement

If you are looking for an interesting job where every day is different and are happy working a variety of shifts to support vulnerable people, this may be the opportunity for you!

We have two vacancies to join our team working at our Control Centre in Lillington, Leamington Spa and responding to our tenants and other residents across Warwickshire.

The main purpose of the job is to provide:

• 24/7 monitoring and response services 365 days of the year to customers in their own homes with a Warwick District Council Lifeline across Warwickshire. 
• Response services and low-level falls service to council tenants and private residents who opt for the service.
• Housing support to Council tenants living within the sheltered schemes designated properties, temporary accommodation, and general needs properties where a specific need has been identified. 

These services help ensure that our customers can sustain their tenancies and remain independent, living in their own homes. 

Applicants must be available to work 8 hour shifts, with a break, between the hours of 06:00 – 22:00 (shifts are currently 06:00-14:00, 09:00-17:00, 14:00-22:00) across a 4 week rolling rota on a flexible basis to fit around changing business needs.

The rota is generally confirmed 3-4 weeks in advance.

You will work at various locations including our control centre, our sheltered schemes and will be expected to visit tenants in their homes across Warwickshire; therefore, a full driving license is essential.

The post holder needs to be able to carry out the full range of duties which includes the ability to climb stairs (particularly important at the schemes).

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to a standard DBS disclosure.

This post is based in Acorn Court, Leamington Spa and is not suitable for home or hybrid working.

For an informal chat about these roles please contact Zoe Huckvale or Caroline Green (Lifeline Team Leader) on 0300 303 5573 or zoe.huckvale@warwickdc.gov.uk, caroline.green@warwickdc.gov.uk.

Closing date: 29th April 2024

Interview date(s): 8th 9th & 10th May 2024

Please click on the following link to see the range of benefits we offer range of benefits

It is our policy that we do not accept CVs as part of your application, please complete the application below and email to vacancies@warwickdc.gov.uk

Recruitment agencies are asked not to contact us; we will come to you if your services are required.