AddressJob Description
Could you track down a spare hyperdrive for a spaceship? And locate a missing saxophone for a jazz club?
If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?
If you think you can solve these problems and lots more, then come and join the LEGO Customer Service team. We’re looking for energised and empathetic people who speak both English and French fluently to join our growing team of advisors in Slough.
About the role
Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
Starting salary is £28,633 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This is a permanent role with a potential start date on 13th May 2024.
Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
No relocation assistance is offered for this position.
Main responsibilities
- Respond to customers in Lithuanian and English (both spoken and written).
- Engage with our customers across our various channels including phone, email, and live chat.
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritise and multitask to meet our customers’ expectations.
Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.
What’s in it for you?
Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
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