Loan Quality Monitoring Assistant

A respected regulated lending organisation are keen to appoint a skilled Quality Monitoring professional ( ideally from a lending/mortgage environment).

The role

• Will be responsible for delivering independent, objective and consistent measurement of quality standards and for investigating internally identified errors and potential errors with a possible financial or reputational implication for clients.
• The role is responsible for upholding and enforcing quality standards as defined by the business and its’ Clients - ensuring the FCA’s Consumer Duty and good customer outcomes/ mitigating the risk of foreseeable harm is the overriding consideration across the business.
• You will review and provide oversight of customer accounts to ensure the correct outcomes are reached for customers.
• Deliver excellent service and fostering a culture of continuous improvement.

Additional

• The FCA’s Consumer Duty is at the heart of everything you do, ensuring you carry out all individual quality checks and reviews to evidence delivery of good customer outcomes and mitigate the risk of foreseeable harm.
• All individual checks and reviews should be looking for indications of any consumer vulnerability and whether any detriment has been suffered, and that the overall customer journey has been positive and that the principles of Consumer Duty have been followed.
• Monitor and check work output for quality purposes and provide documented feedback to an individual’s Team Leader.
• Create and submit a Terms of Reference for the selected Thematic Review of outcomes.
• Complete and document thematic reviews.
• Evaluate thematic reviews and generate reports for Servicing and Management teams, clients and the board.
• Record results accurately from individual and Thematic Review results to support client packs.
• Organise workload to meet regulatory and operational requirements.

For full details of the salary/benefits available, please apply in confidence.