Local Taxation Team Manager, Bathgate Partnership Centre, 478.64, Internal Applicants Only

Job Description

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

The Local Taxation Team Manager will lead and manage the Local Taxation Team to bill, administer and collect local taxes and Business Improvement District (BID) levy, ensuring that the service is delivered in accordance with the council’s objectives and values as set out in the Corporate Plan, Corporate Debt Policy, the Revenues Unit Service Plan and other associated policies. This will include:

• Coordinate and ensure the efficient and accurate billing, administration and collection of local taxes and BID levy
• Embedding a cross service approach for customers with multiple debts due to the council
• Provide guidance to the team, wider unit and other council services in relation to local taxes
• Develop and implement policy to ensure compliance with legislation, including implementing procedures to ensure the service is delivered in a forward thinking and customer orientated manner.

To manage the development and training requirements in relation to supporting staff to efficiently manage the billing, administration and collection of local taxes and BID levy.

The Local Taxation Team Manager will support the Revenues Manager in ensuring the delivery of a high quality, effective and efficient Revenues Service in accordance with the relevant legislation, case law, guidance, council policy, best practice and standards.

In the absence of the Revenues Manager or other Team Managers the Local Taxation Team Manager will be required to provide cover and representation for them on any aspect of their duties.

Take the lead role in the delivery of service initiatives, including assisting with the formulation and implementation of policy and procedures and the specification and development of relevant IT systems and processes which will develop the unit into a forward thinking customer orientated service

INTERNAL APPLICANTS ONLY