Logistics Service Lead

As an industry pioneer in the end-of-life sector, Dignity’s commitment to our customers is second to none and as we continue our strong market growth, we are expanding the empowerment of our people.

We currently have an opportunity for you to step into an extremely rewarding role as you utilise all your existing skills, enable a truly outstanding team, and ultimately feel the immense pride we do in the support we give to our families.

As a Logistics Service Lead, you will be pivotal in ensuring outstanding logistics and service standards for our valued clients. Your responsibilities will revolve around leading a team to deliver a high-standard service while fostering a culture of continuous improvement and customer-centricity. You will work closely with internal stakeholders to establish collaborative relationships and drive exceptional service delivery.

“We strive to be the most trusted, respected, and valued end-of-life provider in the UK, and the most inspirational and rewarding employer for those who serve this goal

What is it to be a Logistics ServiceLead with Dignity?

• Efficiently manage a lean care centre, optimising team organization and scheduling to lower our cost to serve.
• Influence teams outside of direct reporting lines to manage diaries effectively for improved resource allocation.
• Utilize our data effectively to monitor performance and make informed decisions to achieve performance results.
• Facilitate the integration of new technology for better resource coordination.
• Analyse and enhance service requirements to improve quality.
• Ensure exceptional care of the deceased and deliver client-first service.
• You will manage our care teams, implement standard expectations, and monitor internal processes.
• Drive positive behavioural and cultural change to achieve service delivery standards.

What do you need to be successful in this role?

• Proven customer service skills around handling disputes and treating customers with care.
• Experience in resource planning and fleet management would be beneficial.
• You’ll be able to influence and manage stakeholders successfully.
• Use your proficiency in reading data for decision-making and performance management.
• An excellent commercial understanding and ability to multitask.
• You’ll have had experience in people management and leading a team to success
• In this role you'll be a collaborative team player – concerned with team success as well as individual performance.

What do you get?

• Annual salary of £45,000 + £4,500 car allowance.
• 25 Days Holiday + Bank Hols.
• BUPA Private Healthcare (Self).
• 3 months full sick pay.
• Life Assurance X2 salary.
• Pension Scheme.
• Other discretionary company discounts.
• Access to our Apprentice and Development Courses to further your career.

What are the next steps?

If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and on-boarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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