Address
Form of work
SalaryWe are looking for an Operations Manager in London
Who we are
Our mission is to deliver unparalleled food experiences that share the local flavors and culture and showcase the most unique food and drink venues in the city ensuring our guests have an unforgettable culinary journey. We are currently operating in 14 European cities and expanding.
We work closely with local F&B partners and offer exclusive access to behind-the-scenes locations as well as local shops and classic street food. Our expert guides are knowledgeable, passionate, and personable. Our team is known for their autonomy, compassion, and supportiveness, creating a welcoming and inclusive environment. Join us for a delicious cultural experience!
Job Summary
The OM is responsible for all aspects of operations in the city. This includes, but is not limited to day-to-day management of guides, guest satisfaction, tour development, performance and availability of products offered and overall growth strategy of the city.
The OM is in charge not only of keeping operations running and achieving the highest level of guest satisfaction, but also for the overall growth and profitability of the city. This also means building and maintaining strong relationships with internal and external stakeholders including identifying and partnering with local stakeholders and third parties which may help us increase sales and strengthen the Eating Europe brand locally.
The OM is the local ambassador for the Eating Europe brand.
Essential Duties and Responsibilities
- Oversee operations of the city
- Guide management (hiring, training, scheduling, and general management of guides)
- Vendor management - establish strong and good working relationships with all local vendors
- Product development - identify new product opportunities, identifying their potential and developing these in collaboration with Product Innovation
- Ensure full compliance with Eating Europe operating procedures, policies, service standards and values at all times
- Handling complaints and oversee service recovery procedures
- Manage the on-going profitability of the city, ensuring that revenue and guest satisfaction targets are met
- Prepare and deliver appropriate presentations on products and services
- Handle complaints or objections
Profile
- Demonstrates genuine passion for our company, our tours, and the food and beverage industry.
- Takes great pride in their work and accomplishments, striving for excellence in every task and contributing to the overall success of the team and organization.
- Multi tasker
- Flexible
- Works well under pressure
- Creative in finding solutions
- Not afraid to make decisions
- Goal oriented
- Able to manage a freelance team
- Ability to work autonomously
- Excellent project management skills
- Solution focussed
- Proficiency in English and the local language
- An existing network of potential local and international partners is a bonus
- Time management is crucial in our dynamic environment, with our cities bustling seven days a week. We're seeking a candidate who thrives in efficiently managing their time. Collaborating closely with colleagues and guides, they will ensure flawless operations from Monday through Sunday, delivering exceptional experiences consistently.
What we offer
- Amazing personal growth experience in a fast-developing and fast-growing company
- Lots of autonomy and trust in our employees to bring their best ideas and initiatives to the table
- Fun and creative international colleagues who are passionate about food and about sharing experiences with guests and colleagues
- Flexible work hours as long as you get the job done - flexibility is a two-way street
- Competitive compensation package based on experience and skills
- Opportunity to work remotely (we all do!)
Interested? Please send your resume and cover letter to katrina@eatingeurope.com
Tell us why you are a good fit for this roll and what your favorite food in the city is.
