Visitor and Events Operations Manager

The opportunity

University of the Arts London (UAL) is looking for a Visitor and Events Operations Manager to join our Events team on a full-time basis.

Located in the new development in Kings Cross, Central Saint Martins is a world-renowned facility alive with different ways of thinking, making and doing. Our CSM Events team, delivers an extensive public programme boasting a wide variety of events with an annual footfall of 80,000 external visitors.

As Visitor and Events Operations Manager, you will ensure the smooth running of events and the reception on a day-to-day basis. This will involve managing, developing and training your team to deliver the highest standards of customer service, managing staff rotas, signing off timesheets, training and appointing staff as required, and ensuring cover at all times for FOH and reception services.

You will deliver all internal, external and public-facing events professionally, safely and with an excellent customer service approach. Working closely with the CSM Innovation Team, you will also act as a main point of contact for commercial events, which will involve liaising with clients, negotiating requirements, onboarding stakeholders and carrying out due diligence.

This post will also require flexible working including evenings and weekends.

About you

With a demonstrable background in events management, you will have a passion for excellent customer service and an excellent understanding of premises stakeholder management.

You will be passionate about people, training and teamwork, and can provide previous experience of supervising and managing staff effectively.

Excellent communication, organisational and interpersonal skills will also be essential for success in this role.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

To apply please click the apply button.

Closing date: 20th May 2024, at 23:55.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.