Events Operations Manager

Dulwich College seeks to instil a culture of equity, respect and support for others, and offers inspired teaching, scholarship and learning in and beyond the classroom. A world-leading boys school with 1,630 pupils aged 7-18 years and a co-educational kindergarten and infants school of 230 (DUCKS), the College employs over 600 staff and enjoys a beautiful and historic site covering 70 acres in South London.

The Events Operations Manager will oversee the planning and execution of all hospitality and events ensuring high standards of service delivery, operational excellence, health and safety and client satisfaction. You will be managing a team of 4 and be an integral part of the leadership of the Commercial Events Team.

Core Duties

• Operational Leadership: Lead and manage the operations on the event floor, ensuring seamless execution of events from setup to breakdown
• Team Management: Supervise and motivate the Events Operation Team and casual staff providing clear direction, support and training to ensure exceptional service and guest satisfaction.
• Client interaction: Interact with clients and event organisers to understand their requirements, address concerns and ensure all expectations are met or exceeded.
• Logistics coordination: Oversee event logistics, including maintaining equipment, setup, breakdown and coordination of staff to guarantee the smooth flow of events.
• Quality Assurance: Maintain high standards of service quality, cleanliness and presentation throughout the event spaces.
• Problem resolution: Effectively address and resolve any issues or challenges that may arise during events, ensuring a positive experience for clients and guests
• Financial control: responsible for cost control and optimisation of resources to achieve successful and profitable events.

Additional Duties

Any other reasonable duties required by the Director of Commercial Enterprises or Head of Events aligned to the delivery of the wider team objectives and plans. Close working with Head of Catering and Head Chef in the delivery of catering for events.

Essential Qualifications and experience

• Proven experience in event operations management, preferably in a unique or heritage event space
• Demonstrated leadership of an operational or events team
• UK driving licence, the role will require the driving of a small Van
• Computer literate with good understanding of Microsoft office
• Food Hygiene Qualification – Level 2 or above.

Closing date: Friday 12 April 2024

Interview date: Week Commencing 15 April 2024

We are committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole College community. We all remain vigilant about safeguarding at the College and we never think that child abuse could not happen here or to our pupils. A DBS Disclosure is required to Enhanced level. The DBS Code of Practice and the Standard and Enhanced DBS Privacy Policy can be found on our website. Charity 1150064
Reference ID: 12

Job Types: Full-time, Permanent

Salary: £42,000.00-£45,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: 12