Loss Management Executive

Responsibility for the delivery of claims advocacy service, including the smooth running of client accounts by providing excellent client service and introducing technical, sales and service solutions for all claims related matters thereby becoming the main point of contact for all general/strategic claims issues. Responsibility to retain existing clients, assist revenue generation and provide a differentiating factor for new business by assisting in the acquisition and management of client accounts.

The Role

Client Relationship Management

• Understand the client’s business and associated insurance risks and exposures
• Understand the clients’ claims needs and look for innovative solutions to meet those needs through the provision of excellent client service.
• Set up and coordinate claims service solutions which may involve bringing together various parties such as Insurers, Claims handlers, TPA’s, loss adjusters, lawyers and other specialist providers
• Deliver analysis and report on claims experience including executive summaries, ‘what if’ analysis and triangulation etc: leading presentations and delivery to clients.
• Facilitate meetings on specific claims issues and contentious claims bringing together all the relevant stakeholders

Business Development:

• Actively support the business to deliver required growth and achieve targets
• Actively drive claims element of the sales process and be instrumental in the retention and development of profitable clients
• Proactively support the tender / renewal process by the delivery of innovative solutions and delivering effective day to day management of the claims programme throughout
• Identify new sales opportunities mid-term as new claims present new revenue generating opportunities e.g. major loss or claims defensibility
• Work with the Head of Claims to explore and develop new, or improve existing revenue generating opportunities through new or revised income streams.

Operational and Service Delivery:

• Agree specification of services with Account Directors to ensure service meets the needs of the client whilst maintaining profitability of the account so services are fully costed and understood.
• Lead and deliver end-to-end client service, adhering to policies, procedures and service standards
• Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
• Prepare and manage claims handling agreements and procedures, service specification, service levels and claims handling / service contracts. To include delegated authority and run off / exit arrangements of outstanding losses.
• Ongoing management of relationship and quality of service by Claims Handling teams, Account Team and all key suppliers
• Where experienced and qualified to do so, act as a technical referral to other colleagues within the team and wider organisation. This will be under the support and direction of a Technical Team member.
• To work with the Head of Claims and the Claims team , looking for continuous improvement in service, focusing on the ‘added value’ and seeking to improve upon transactional ‘non-added’ value traditional brokers claims service wherever the opportunity arises.

Claims and Market Placement:

• Develop a claims strategy, based upon the client’s insurance history, claims profile and risk financing.
• Provide claim analysis and facilitate production of claims statistics to the market for new tender and renewal purposes and to liaise with colleagues to assist in renewal/broking/client retention strategies.
• Attend and support the internal client review meetings, providing all claims information to support this activity.
• Develop and maintain effective working relationships with Client Relationship Directors/Account Directors/Account Executive securing route to market.
• Manage key claims relationships with insurers, loss adjusters, other claims service providers and insurance industry market bodies, including TPA’s

General:

• Support the overall operational governance process for WTW
• Support management and the wider Company in the management of risks applicable to areas of employment
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications and CPD required for the role
• Keep knowledge up to date of relevant industry sectors and insurance market developments and share specialist knowledge with peers.

The Requirements

• Comprehensive knowledge and hands-on experience of UK corporate claims practice and process
• Detailed knowledge of insurance and insurance markets in order to identify and deal effectively with client needs
• Achieve good understanding of WTW products and services and how these compare with the products available from key competitors.
• Strong interpersonal and communication skills with the ability to build relationships with new clients and maintain strong relationships with existing ones
• Able to deal professionally with internal and external stakeholders, having the ability to represent WTW with a high level of credibility.
• Excellent client focus skills with proven ability to deliver high levels of client service
• Ability to analyse data and situations then provide recommendations to identify optimum solutions
• Good understanding of the processes within the claims environment that support the operating model and strategy for the BU and WTW overall.
• Experience of working with and adhering to processes and systems that support excellent client service delivery.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.